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  1. #31
    Senior Member opie's Avatar
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    Quote Originally Posted by Running Feather View Post
    It's a shame. Nowadays every customer counts, even the little guys. We weren't even the little guys in this instance. I'd be interested to know if these people understand or care how far reaching their poor CS really goes.

    I don't know how many buyers are in this group buy but the whole forum is now fully aware of their business practices.

    Silence is the greatest form of contempt - I have removed them from my bookmarks but they are earmarked for a "Stay away from them" if I'm asked my opinion of the company.
    I agree. However... I dont want to jump to any conclusions. There could be many reasons why it takes 3 weeks to ship out 12,000 feet of rope. Perhaps they are resting on their laruels. A bad way of conducting business.

    And I cant blame it on treestuff.com. All the orders Ive placed with them have shipped next day.

    There are 55 buyers.... And its gettting awfully close to Christmas. I ended up having to buy some of the 150' hanks because things were backing up here with orders.

    I thank everyone for their patience. I know this experience has already left a bad taste in my mouth....
    I am not a gram weenie. , But Im starting to see the merits!!!

    Kris' Splicing

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  2. #32
    in it for the naps oldgringo's Avatar
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    My guess, and that's all it is, is that they don't make any given product every day, or even every week. Rather, when pending orders reach a certain threshhold, then they have a production run. I may be wrong, but inventories are expensive things to maintain.

    That said, failure to respond to customer inquiries in a timely manner is inexcusable.
    Dave

    http://www.uark.edu/misc/xtimber/rna/pattonsbluff.html

    It has always been my private conviction that any man who pits his intelligence against a fish and loses has it coming.
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  3. #33
    Running Feather's Avatar
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    Reasons

    Quote Originally Posted by opie View Post
    I dont want to jump to any conclusions. There could be many reasons why it takes 3 weeks to ship out 12,000 feet of rope.
    And all it would take to keep EVERYONE happy is just let us know.

    Opie, you did a magnanimous job here. No-one tags you with the company.

    OG beat me to it.
    "If you find yourself in a hole, the first thing you should do is STOP DIGGING "

  4. #34
    Senior Member Hangin' Burrito's Avatar
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    As a self-employed cabinetmaker, I can honestly say the greatest compliment I get most of the time is, "Thanks for calling" or "Thanks for letting us know that".
    Consumers want to know they're valued, and when a business fails to provide EXCEPTIONAL customer service, they go elsewhere! It's that simple.

    America is run by small businesses, and the ones that are successful are the ones that make the customer feel he/she is important....because they are!

  5. #35
    Dutch's Avatar
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    My guess is this is a big order of this stuff and they didn't stock that much. So they have to order it andit may even have to be made. These days companies have cut thier inventories to the bare minimums.
    Peace Dutch
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  6. #36
    Senior Member opie's Avatar
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    Allright... I know everyone is chomping at the bit....



    I should be able to get started on this tonight.
    I am not a gram weenie. , But Im starting to see the merits!!!

    Kris' Splicing

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  7. #37
    in it for the naps oldgringo's Avatar
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    Woot!!!!!!!!
    Dave

    http://www.uark.edu/misc/xtimber/rna/pattonsbluff.html

    It has always been my private conviction that any man who pits his intelligence against a fish and loses has it coming.
    John Steinbeck

  8. #38
    HappyCamper's Avatar
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  9. #39
    Senior Member PKT's Avatar
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  10. #40
    Senior Member opie's Avatar
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    Im going to be sending these out based on payments. i.e. the first member that payed will get theirs first, second second, etc. Its how I have the list set up and its going to be the easiest for me.

    I have 3 done already.
    I am not a gram weenie. , But Im starting to see the merits!!!

    Kris' Splicing

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