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Thread: Speer service

  1. #1
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    Speer service

    Most everyone here probably already knows that Ed gives great customer service but I just wanted to remind everyone. I placed an order with him last Thursday. I wasn't expecting to get everything real quick because I knew there was the campout this weekend and he would be busy. well, I received my stuff yesterday. There was a small mistake with the order and Ed has already fixed it and I have received shipping confirmation on the correction. I just wanted to say I am really impressed.

  2. #2
    Hooch's Avatar
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    I just placed my first order with him for material. Since this is my first time doing business with him, I can't speak just yet for his customer service. But what I can say about Ed is that he is a good businessman, an excellent resource for information and one of the genuinely nicest people I have ever met. I'm glad to know him.
    "If you play a Nicleback song backwards, you'll hear messages from the devil. Even worse, if you play it forward, you'll hear Nickleback." - Dave Grohl

  3. #3
    Senior Member headchange4u's Avatar
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    Speer's customer service is top notch. I got my Snug Fit in like 2 days. Before I bought the quilt I emailed Ed a few times with various question and his relies were very prompt.
    “Light thinks it travels faster than anything but it is wrong. No matter how fast light travels, it finds the darkness has always got there first, and is waiting for it." -Terry Pratchett



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  4. #4
    Hooch's Avatar
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    Quote Originally Posted by headchange4u View Post
    Speer's customer service is top notch. I got my Snug Fit in like 2 days. Before I bought the quilt I emailed Ed a few times with various question and his relies were very prompt.
    Wow, that was fast. When'd it come in?
    "If you play a Nicleback song backwards, you'll hear messages from the devil. Even worse, if you play it forward, you'll hear Nickleback." - Dave Grohl

  5. #5
    Senior Member headchange4u's Avatar
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    I got it bought it at the end of May, before the sale went off.
    “Light thinks it travels faster than anything but it is wrong. No matter how fast light travels, it finds the darkness has always got there first, and is waiting for it." -Terry Pratchett



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  6. #6
    Hooch's Avatar
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    Quote Originally Posted by headchange4u View Post
    I got it bought it at the end of May, before the sale went off.
    Sweet, hope you like it as much as I liked testing the prototype!
    "If you play a Nicleback song backwards, you'll hear messages from the devil. Even worse, if you play it forward, you'll hear Nickleback." - Dave Grohl

  7. #7
    Senior Member headchange4u's Avatar
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    I like the production model much better than the one I tested at Hot Springs, mainly due to the nice green color.

    I plan on doing a write up comparing the a JRB quilt and the Speer Snug Fit as soon as I get a chance to set things up where I can take pics. The 4x4 that I used in my backyard to hang my hammock pulled up out of the ground the other day so I gotta find some trees or make a stand.
    “Light thinks it travels faster than anything but it is wrong. No matter how fast light travels, it finds the darkness has always got there first, and is waiting for it." -Terry Pratchett



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    I look forward to reading your comparison. I have a winter campout planned in Nebraska and I need to get some items. Off course I have never camped in real cold weather before so I am looking forward to it, I just want to be prepared.

  9. #9
    Senior Member Frolicking Dino's Avatar
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    Ed Speer is the vendor who sets the bar for other vendors in regard to product design, product quality, customer service and just plain being nice. The Jacks of Jacks R Better run a very, very close second.

    No one puts more of himself into his product line and no one promotes the use of hammocks - all hammocks - like Ed Speer does. Both he and his wife Karen are a joy to know. You can't go wrong buying from Ed Speer.

  10. #10
    Senior Member NCPatrick's Avatar
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    Yep, ditto. I ordered 'thread from Ed' this morning, and it shipped already today. Coolness.

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