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Thread: That's Service

  1. #1
    Kerflop's Avatar
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    That's Service

    So I have ordered twice from Paul and AE in the last few months. The second time was this week. I ordered on Monday, it shipped Tuesday and arrived today. Awesome, right... Well, it gets better. I noticed that one item was left out of the package... Well I happen to be on gmail at the same time as Paul and he said just give him a call. So I did and 30 sec later I was off the phone and the missing product will be on the way.

    Now, no one is perfect and mistakes happen. It really is how a person / company reacts that sets them apart from the rest. I really appreciate how I was treated and how quick Paul addressed the issue.

    Thanks...

  2. #2
    Mr. Arrowhead pgibson's Avatar
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    Yep, been so flooded with orders that one got away from me, The last couple weeks have been amazing, every time I think we are close to caught up or are caught up it only last a minute or two. I don't think there has been a two hour block of time in the last 3 weeks that we have not gotten an order in. I would love a day to go out and do a day hike with the weather here warming up, but I am good with being busy. Keep em coming, I will make the shipping girl (my wife) double check me better.
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  3. #3
    Kerflop's Avatar
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    Stuff happens... I just appreciate your service to the community... And your products. I used the tie downs you sent last night in the backyard and they work great. The knots seem to get really tight when I took them off this morning. Like they wouldn't slide when not under load. Suggestion on how to loosen them up?

  4. #4
    Senior Member bigred72's Avatar
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    Got my cinch buckles and Amsteel in....just waiting for my 1.1 camo...ready to try my hand at making some whoopie slings for the first time. Making a double layer hammock and a tarp......

    I hope the new design on the cinch buckles turn out great!!!
    Bigred

  5. #5
    Mr. Arrowhead pgibson's Avatar
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    If you wiggle, bend, and flex them a bit they will loosen their constriction a bit and slide a bit easier. If you want you can also take out a loop around and that will free them a bit as well, if you try that and need any guidance give me a shout.
    Arrowhead Equipment -- For all your hanging, backpacking and Ultralight Fishing gear needs.

    Free APEX Upgrade on Every Kick *** Quilt (KAQ)

    Now Offering FlameThower Down Gear And Tenkara Fishing gear
    Arrowhead-Equipment.com
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