Results 1 to 6 of 6
  1. #1
    New Member
    Join Date
    Mar 2008
    Location
    Northern Tejas
    Hammock
    HH Explorer Deluxe
    Tarp
    HH Hex
    Insulation
    Super Shelter +
    Suspension
    Whoopie Slings
    Posts
    31

    Redden Marine Responsiveness?

    Wasn't sure where to put this but since it was for making whoopie sling suspensions I'll try here.

    Has anyone had problems with Redden Marine Supply's responsiveness. I ordered a quantity of Amsteel gray and zing it back on February 21st and immediately got an email confirming the order. After two weeks and nothing in the mailbox I sent an email via their website. I haven't had a response in four days so I sent another email tonight.

    Is this a typical experience with them?

  2. #2
    Member I Splice's Avatar
    Join Date
    Nov 2008
    Location
    San Jose, CA
    Hammock
    Speer
    Tarp
    8x12 Sil Nylon
    Insulation
    Peapod
    Posts
    84
    Images
    6
    Quote Originally Posted by TexasRT View Post
    Wasn't sure where to put this but since it was for making whoopie sling suspensions I'll try here.

    Has anyone had problems with Redden Marine Supply's responsiveness. I ordered a quantity of Amsteel gray and zing it back on February 21st and immediately got an email confirming the order. After two weeks and nothing in the mailbox I sent an email via their website. I haven't had a response in four days so I sent another email tonight.

    Is this a typical experience with them?
    Sometimes. You could look for some posts that I've made. Give them a call, I think it's Sparrow that handles the internet orders.

    Sometimes they don't have exactly what you ordered on hand.

    They've always come through for me, eventually

  3. #3
    SmokeBait's Avatar
    Join Date
    Sep 2009
    Location
    Defiance, Missouri
    Hammock
    Warbonett BB 1.1 DL
    Tarp
    BWDD Winter Dream2
    Insulation
    Winter Crowsnest
    Suspension
    whoopieslings.com
    Posts
    1,505
    If it was 7/64" Amsteel in grey, it was on backorder when I looked at their website about 10 days ago. I've always found them to be very responsive and have received my orders quickly when the items are in stock. I'd call them, rather than email, to check the status. My guess it was out of stock due to creative DIY hammockforum.net members

    stumo

  4. #4
    New Member
    Join Date
    Mar 2008
    Location
    Northern Tejas
    Hammock
    HH Explorer Deluxe
    Tarp
    HH Hex
    Insulation
    Super Shelter +
    Suspension
    Whoopie Slings
    Posts
    31
    An update as of this afternoon:

    Sparrow emailed me and indicated they had been waiting on the Zing-It to come in and it would be shipped out today. I was just getting impatient and concerned since they had not responded to my emails. Website did not show any problems with any item being out of stock when I ordered.

  5. #5
    Knotty's Avatar
    Join Date
    Mar 2009
    Location
    Denville, NJ, USA
    Hammock
    DIY Stretch-Side
    Tarp
    DIY Cat Cut Hex
    Insulation
    Phoenix and Nest
    Suspension
    cinch buckles
    Posts
    4,448
    Images
    227
    Even fairly large orders from hammock campers are still small orders for Redden. Think about how big an order from a tugboat or someone making nets would be. I'd imagine it's easy for our orders to fall thru the cracks despite their best intentions.
    Knotty
    "Don't speak unless it improves the silence." -proverb
    DIY Gathered End Hammock
    DIY Stretch-Side Hammock
    Stretch-Side "Knotty Mod"
    DIY Bugnet

  6. #6
    Running Feather's Avatar
    Join Date
    Jul 2009
    Location
    Hendersonville, NC
    Hammock
    DIY of the Day
    Tarp
    DIY of the Day
    Insulation
    DIY PLoft/IX-UQ/TQ
    Suspension
    WS or Spyder Line
    Posts
    2,211
    Images
    1
    They have always been TOP NOTCH handling my orders. Be patient.
    "If you find yourself in a hole, the first thing you should do is STOP DIGGING "

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •