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  1. #1
    Member
    Join Date
    Apr 2010
    Location
    Vancouver, BC
    Posts
    50

    Top quality service from Paul

    I don't imagine that this is news to anyone who's been around here for a while, but I just wanted to say how impressed I am with Paul and his company, Arrowhead Equipment. Yesterday morning I placed an order via his website. After I completed the transaction I remembered that I'd forgotten to order something. ****. Oh well - next time. Very shortly I got an email from Paul himself (not the PayPal confirmation) saying that he got my order, and letting me know that he should have it all together by Friday. Seeing as he emailed me, I replied asking if I could add-on to the order and submit another PayPal payment. He was happy to accommodate my request, and replied instantly - both to my question and after the transaction to confirm receipt. Today I got shipping notification for both orders (combined - but 2 orders according to PayPal).

    That's ~24hr turnaround time for shipping and near instantaneous personal response upon order/follow up.

    Now I'm just waiting on UPS, and looking forward to my new gear.

    Thanks, Paul!

  2. #2
    Senior Member bigbamaguy's Avatar
    Join Date
    Jan 2009
    Location
    NE Alabama
    Hammock
    Clark NX-200
    Tarp
    Clark XL-Fly
    Insulation
    KAQ NR UQ/AHE KAQ
    Suspension
    Strap/cinch buckle
    Posts
    2,426
    And another AHE satisfied customer!!!!!!!! Paul is one of the best people to deal with and is always quick on the shipping.
    Par Si Vis Pace Para Bellum

  3. #3
    Bakeel's Avatar
    Join Date
    Dec 2009
    Location
    Southern NJ
    Hammock
    WBBB 1.7 Dble
    Tarp
    BWWD v2
    Insulation
    Incubator/UGQ FJ
    Suspension
    Whoopies/DutchHook
    Posts
    196
    Images
    12
    Paul is great, I have ordered from him on numerous occasions. Each order had been a smooth transaction, a great product and great customer service. In fact he recently helped me out with a specialty item, he was fast to respond, and very helpful in guiding me in it creation and making sure that it will meet the task I am asking it to preform. I can't wait to get my hands on it. My hat is off to you Paul, you do a great job.

  4. #4
    babelfish5's Avatar
    Join Date
    Jan 2010
    Location
    Conroe, Tx
    Hammock
    BB 1.7 DL
    Tarp
    MacCat SpinnUL
    Insulation
    Crowsnest
    Suspension
    Adjustable Webbing
    Posts
    774
    Images
    1

    Great Company

    Yes they do have great customer service.

    I just got my Bushman Hammock Chair. Great service and great product.
    "Once you start down the Dark Path, forever will it dominate your destiny." - Yoda


    Hungry Hammock Hanger Website

  5. #5
    Whoooo Buddy)))) Shug's Avatar
    Join Date
    Oct 2007
    Location
    Minnesota
    Hammock
    DIY GreenBeanHammock
    Tarp
    DIY Tarps/HG Cuben
    Insulation
    Frankenquilt/Pod
    Suspension
    Whoopie Slings
    Posts
    14,488
    Images
    62
    Atta boy Paul of Ginger .... keep making your tribe proud!!!!!!
    Shug
    Whoooo Buddy)))) I Love Onions, Grits, Greens, Livermush, NC Style BBQ, Potted Meat, Anchovies, 'Naner Puddin", Peanut Butter Pie, Red Velvet Cake and Cocoa and Straaaaaawwwwberrrry Milk and Coffee Crisps....
    I Hope Heaven has a Bakery!!!!



    Shug's YouTube Videos

    Hammock How-To Videos ..... Essentials For Noobs

    Shug and Friends Jammin'

  6. #6
    Senior Member kayaknut01's Avatar
    Join Date
    Jan 2009
    Location
    galena, il
    Hammock
    warbonnet blackbird, eno doublenest
    Tarp
    maccatdeluxespinn
    Insulation
    yeti/incubator
    Suspension
    whoopie sling AHE
    Posts
    595
    paul is really shazaam!!!!!!!!!!! lighting fast, i swear he never sleeps, he may not due to the little one!!!!
    i do not remember the question, however i believe beer is the answer

  7. #7
    Mr. Arrowhead pgibson's Avatar
    Join Date
    Apr 2009
    Location
    SW Idaho
    Hammock
    Black Bird 1.1 Dbl
    Tarp
    AHE Shangi La
    Insulation
    KAQ Prototype
    Suspension
    AHE Whoopie Slings
    Posts
    4,541
    Thank you all for the kind words. We have gotten to the point of me not being able to get it all done on my own. I owe a lot to my beautiful wife without her help with getting receipts made, things packed up and labeled to ship I would have a huge pile of stuff made and sitting with no idea whose was whose, or where it is supposed to ship to. So if it is all mixed and you get somebody else's gear I am innocent
    Arrowhead Equipment -- For all your hanging, backpacking and Ultralight Fishing gear needs.

    Free APEX Upgrade on Every Kick *** Quilt (KAQ)

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  8. #8
    New Member
    Join Date
    Jan 2010
    Location
    Buffalo WV
    Posts
    39
    Got my second order from Paul yesterday, some cinch buckles for my big hammock. I needed them for this weekend just in case, after how quick my first order came I didn't think twice about ordering just a few days beforehand. Keep up the good work.

  9. #9
    Senior Member lazy river road's Avatar
    Join Date
    Sep 2009
    Location
    Baltimore, MD
    Hammock
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    Quote Originally Posted by Bakeel View Post
    Paul is great, I have ordered from him on numerous occasions. Each order had been a smooth transaction, a great product and great customer service. In fact he recently helped me out with a specialty item, he was fast to respond, and very helpful in guiding me in it creation and making sure that it will meet the task I am asking it to preform. I can't wait to get my hands on it. My hat is off to you Paul, you do a great job.
    OOOOHHHH what is it, I hope you dont make me wait till the fall MAHA to see it. And yes his turnaround is ridicliously fast. I ordered Tree straps and with in 24 hrs I got shipping notification of shipping and it should be here monday tuesday latest. Less then 4 days from time of order to delivery. Now thats customer service. It great that all the vendors here on HF have such outstanding customer service it makes me want to spend even more money bc every one is just so nice
    Sometimes I like to hike and think, And sometimes I just like to hike.

    Hiking is'ent about waiting for the storm to pass its about learning to hike in the rain.

  10. #10
    Bakeel's Avatar
    Join Date
    Dec 2009
    Location
    Southern NJ
    Hammock
    WBBB 1.7 Dble
    Tarp
    BWWD v2
    Insulation
    Incubator/UGQ FJ
    Suspension
    Whoopies/DutchHook
    Posts
    196
    Images
    12
    I had Paul make me an adjustable structrual ridge line. It was just before he brougt them to market. I haven't had a chance to spend a night in it since I installed it but I laid in it for a little bit to set the length. I really like being able to adjust the sag of the hammock.

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