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  1. #1
    Senior Member FreeTheWeasel's Avatar
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    Hennessy supershelter pad failure

    This weekend, the pad on my Hennessy supershelter failed. I'm not entirely sure what I did. I can only think that I put too much tension on the side pullouts. I quadrupled the elastic and used regular cord to run from the looped elastic to the ground.

    The pad ripped right along the stitched line of the edge and the diagonal channel that connects the two side tie outs.

    I'll email Hennessy and ask for advice. I'll report my findings here.

    FreeTheWeasel
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  2. #2
    Senior Member FreeTheWeasel's Avatar
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    Update:

    I contacted Ann at Hennessy Hammock and she offered to send me a free replacement.

    I informed her that this pad failure might be my fault, and that as such, it really wasn't her responsibility to send me a free pad. I really just wanted some help so that I didn't do it again. I offered to buy a new pad.

    She sent me a free one anyway.

    Now that is outstanding customer support.

    FreeTheWeasel

  3. #3
    New Member dixicritter's Avatar
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    That's typically been mine and SGT Rock's experience with Tom and Ann. They are great folks!

  4. #4
    Senior Member FanaticFringer's Avatar
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    Quote Originally Posted by dixicritter View Post
    That's typically been mine and SGT Rock's experience with Tom and Ann. They are great folks!
    Welcome aboard Dixicritter. Glad you found us.
    "Every day above ground is a good day"

  5. #5
    New Member dixicritter's Avatar
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    Quote Originally Posted by FanaticFringer View Post
    Welcome aboard Dixicritter. Glad you found us.
    Thanks, been reading for a few days now.
    Trail Angel

  6. #6
    Senior Member stoikurt's Avatar
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    Yes, welcome to HF, Dixicritter.
    Stoikurt
    "Work to Live...Don't Live to Work!"

  7. #7
    slowhike's Avatar
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    yep, good to hear from you here Dixicritter.
    tell the smallest rock that the curse he put on me for burning his sticks in the camp fire at the SEHHA, almost worked.
    my truck started over heating on the way home... but i turned the heater on & it cooled back to normal
    don`t leave the CREATOR out of the creation!

  8. #8
    New Member dixicritter's Avatar
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    Quote Originally Posted by slowhike View Post
    yep, good to hear from you here Dixicritter.
    tell the smallest rock that the curse he put on me for burning his sticks in the camp fire at the SEHHA, almost worked.
    my truck started over heating on the way home... but i turned the heater on & it cooled back to normal
    Uh oh, I'll have to remind him to only use his powers for good from now on.
    Trail Angel

  9. #9
    Hooch's Avatar
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    Quote Originally Posted by FreeTheWeasel View Post
    Update:

    I contacted Ann at Hennessy Hammock and she offered to send me a free replacement.

    I offered to buy a new pad.

    She sent me a free one anyway.

    Now that is outstanding customer support.
    No doubt, that is excellent customer service, no matter how you put it. Particularly in light of some of the bad publicity that Hennessy was getting here some time back, that's definitely a good thing.

    Dixicritter, glad to have you on with us here @ HF. It was nice to see the whole SGT Rock crew at Hot Springs. Welcome aboard.
    "If you play a Nicleback song backwards, you'll hear messages from the devil. Even worse, if you play it forward, you'll hear Nickleback." - Dave Grohl

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