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  1. #1
    New Member
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    Thumbs up lost package = great JRB customer service

    I ordered one of JRB's quilts, and the package was lost by the post office, or perhaps grabbed by someone after it was dropped at the destination.

    My trip is in a week and time is running out. I called JRB and explained the situation and gave them the post office investigation case number and other details. JRB then immediately sent me another quilt. They didn't wait for the post office to figure out what happened - they knew my trip was coming and that I needed the quilt and they didn't hesitate to make sure I got what I ordered.

    Top notch products and top notch service from JRB...thanks Jack & Jack.

  2. #2
    Old Gorge Rat Hawk-eye's Avatar
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    Thumbs up

    That's exceptional customer service ... good for you and good for them. Thanks for sharing that ... as if we needed any more proof of the good cottage industries associated with this group!

    WARNING: Will discuss Rhurbarb Strawberry Pie and Livermush at random.


    "A democracy is two wolves and a small lamb voting on what to have for dinner.
    Freedom under a constitutional republic is a well armed lamb contesting the vote." ... B.Franklin


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  3. #3
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    Wow! Looks like a place that I would like to do business with. Customer service is everything!

  4. #4
    HappyCamper's Avatar
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    Wow! That's fantastic! Ya see -- this is why I come here. With all the bad news circulating out in the real world, time and time again I log on here and there is a post with someone doing something great for someone else. The AT has trail angels and we have Hammock Forum angels. HF angels need a good nickname. The Jacks will be at the top of the list.
    I intend to live forever, or die trying. -- Groucho Marx (1890 - 1977)

  5. #5
    Senior Member
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    I had a similar experience. Very happy to do business with JRB.

  6. #6
    Senior Member Niloc's Avatar
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    I can't say I'm shocked, but I'm happy for you.

    That's one great thing about the cottage industry, they realize that their customers come first and then a super close second is making a great product.

  7. #7
    Senior Member Ekul's Avatar
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    Ditto with a similar experience. Except I just wanted instant gratification one Thursday for a trip that Friday. Ill keep coming back to JRB.

  8. #8
    Senior Member Just Jeff's Avatar
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    This is great to hear. Sometimes it's easy to overlook the guys who have been doing this for a while...there are lots of posts raving about new vendors having great customer service, and all the while JRB has been doing same-day shipping and all kinds of other great customer service. But not as many people post about it...it's just "expected" because they're already established.

    So good on you and good on JRB (and all the other vendors with the great customer service). Bad on the USPS. Hope they figure it out soon.
    “Republics are created by the virtue, public spirit, and intelligence of the citizens. They fall when the wise are banished from the public councils because they dare to be honest, and the profligate are rewarded because they flatter the people, in order to betray them.” ~Judge Joseph Story

    - My site: http://www.tothewoods.net/
    - Designer, Jeff's Gear Hammock / Pack Cover by JRB

    IMPOSSIBLE JUST TAKES LONGER

  9. #9
    Poppabear's Avatar
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    When ever I need anything I always try to buy from the vendors here on the forum. I have never had anything but superior customer service from all of them that I have dealt with. I believe that they need and deserve our support and business. I for one appreciate what they do for our community.
    Terry

  10. #10
    Yoda's Avatar
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    Well for me having a package lost by the WONDERFUL USPS not too long ago I can relate with that feeling, although I had to pay for my order again(but that's ok), very glad to hear about JRB that just shows their commitment to their customers, well done Jack's, well done! Jeff is oh soooooo right, JRB has been doing this for a while now, so I guess it's easy to overlook the well established sometimes! It's definitely not on purpose though!!!!!!!!

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