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  1. #1
    Member Big E's Avatar
    Join Date
    Aug 2007
    Location
    Goshen, KY
    Posts
    71

    Hennessey Customer Service Rocks!

    I have to tell you all that I don't think I have ever run across a company with customer service even close to Hennessey.

    I've been fighting with the standard asym tarp for my HHED for a while. Despite following some advice on this forum, no matter what I did, I could never end up with a taught tarp once I got into the hammock when the tarp was attached to the main line. I figured I was going to have to attach the tarp to the trees instead and I was worried about the coverage when I did that.

    So, I email Hennessey this afternoon to inquire about swapping out my asym tarp for one of the hex tarps, planning on paying the difference in cost and shipping, but it would have been worth it to me.

    The responded with the following email:

    ================================================== ========
    Hi Eric,

    Glad to hear that your hammock experience has been overall a positive one.
    If you send me you shipping address I will send you a hex fly for no charge. Ordinarily we ask people to send back items when they are doing a return or exchange but the relatively low value of the rain fly does not necessitate that. You can just keep it as a spare.

    James
    ================================================== ========

    I was blown away. That is great customer service that goes above and beyond!!

  2. #2
    New Member
    Join Date
    Oct 2007
    Location
    vancouver,bc
    Posts
    12
    Nice to hear since i am waiting on my first hammock from them.
    Andre

  3. #3
    Senior Member
    Join Date
    Apr 2007
    Location
    Upstate SC
    Hammock
    Homemade, gathered-end
    Tarp
    Speer Winter Tarp
    Insulation
    Incubator
    Suspension
    Whoopie Sling
    Posts
    208
    They've done the same with me. Extremely excellent service. Above and beyond.

  4. #4
    BillyBob58's Avatar
    Join Date
    Jan 2007
    Location
    Tupelo, MS
    Posts
    8,466
    Images
    353
    Wow! I have had good very dealings with them, but never to that degree. I had the same problem: after a week in the Wind Rivers in Wyoming, my first hammocking experience, I had the same complaint and wanted to swap for a SilNy hex tarp and pay the difference. They wouldn't go for that, since I had used it for a week.

  5. #5

    Smile I too got more than I expected....

    I ordered a HH Deluxe Explorer, over cover and snake skins.
    I also asked them to swap the smaller tarp for the larger one as mentioned on their site.
    They had no over cover in stock but sent me the $139 super shelter for free and they also threw in the smaller standard tarp.
    I am very happy with this "compromise".
    HH service rocks!

  6. #6
    When I first received my order for a HH ultralight, it was actually the wrong model that they sent. I contacted them and they sent the right one, and told me just to keep the wrong one! I didn't, I sent it back. One of the reasons is that since they are in Canada there are additional charges incurred when they receive an package as a return, or so it was explained to me at a later time.

  7. #7
    Senior Member rasputen's Avatar
    Join Date
    Jul 2007
    Location
    Nashville,Tn
    Posts
    143
    Quote Originally Posted by winger View Post
    When I first received my order for a HH ultralight, it was actually the wrong model that they sent. I contacted them and they sent the right one, and told me just to keep the wrong one! I didn't, I sent it back.
    Your a good man! But so are most folks,if not all, here on HF... Nice to see character and integrity....
    Hammock hanging and fly fishing;it just doesn't get any better!

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