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  1. #1
    2Questions's Avatar
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    Response from 2QZQ???

    We have been noticing that many who have placed initial orders with us through our website are not following up from our response. I suspect that our emails to them may be ending up in the junk/spam folder. It seems strange to us that a person would take the time to complete the order form, submit it to us, then not respond to our email to them. So, if you believe we have not responded or are uncertain of a response from us, please PM me and/or check your spam folder. We respond within 24 hours of an order being received.
    Tim - 2Q
    2QZQ Hammock Specialties
    Specializing in:
    Hennessy Hammock zipper modifications
    Sewn on Tarp doors, Pole Pockets, and Grizz Beaks
    Ridgeline and gear organizers, peak storage bags, UQ protectors,
    and More!

    "The difference between genius and stupidity is.... genius has its limits" - Albert Einstein

  2. #2
    2Questions's Avatar
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    One other note,
    We have no other way of contacting interested folks if a phone number is not given by them on the order form.
    2QZQ Hammock Specialties
    Specializing in:
    Hennessy Hammock zipper modifications
    Sewn on Tarp doors, Pole Pockets, and Grizz Beaks
    Ridgeline and gear organizers, peak storage bags, UQ protectors,
    and More!

    "The difference between genius and stupidity is.... genius has its limits" - Albert Einstein

  3. #3
    2Questions's Avatar
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    More information,
    It appears that folks who use GMail, Yahoo, or Hotmail for their emails are not receiving our responses, from either our web address email (2QZQhammockhanger.com) or from our personal home address. I suspect they are getting filtered to a junk folder or Spam folder. A bit frustrating for us and for them too I'm sure.

    So, for those who have found themselves in the dark after inquiring for items or mods, please write me a PM or send another order from the website. We certainly don't want to let you fall through the cracks in the online system. We always respond within 24 hours of an inquiry.

    We are working to upgrade the website to help avoid this problem for 2011. Thanks for your patience.
    Tim
    2QZQ Hammock Specialties
    Specializing in:
    Hennessy Hammock zipper modifications
    Sewn on Tarp doors, Pole Pockets, and Grizz Beaks
    Ridgeline and gear organizers, peak storage bags, UQ protectors,
    and More!

    "The difference between genius and stupidity is.... genius has its limits" - Albert Einstein

  4. #4
    New Member
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    PS Like your verse. Merry Christmas!

  5. #5
    bugman0914's Avatar
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    Quote Originally Posted by bumpass View Post
    PS Like your verse. Merry Christmas!
    +1
    and Happy New Year
    Bugman0914
    Tony a.k.a. bugman0914

  6. #6
    2Questions's Avatar
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    Quote Originally Posted by bumpass View Post
    PS Like your verse. Merry Christmas!
    Welcome to the forum! It is a great verse and it makes all the difference in the world!
    2QZQ Hammock Specialties
    Specializing in:
    Hennessy Hammock zipper modifications
    Sewn on Tarp doors, Pole Pockets, and Grizz Beaks
    Ridgeline and gear organizers, peak storage bags, UQ protectors,
    and More!

    "The difference between genius and stupidity is.... genius has its limits" - Albert Einstein

  7. #7
    Señor Member wisenber's Avatar
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    Quote Originally Posted by 2Questions View Post
    More information,
    It appears that folks who use GMail, Yahoo, or Hotmail for their emails are not receiving our responses, from either our web address email (2QZQhammockhanger.com) or from our personal home address. I suspect they are getting filtered to a junk folder or Spam folder. A bit frustrating for us and for them too I'm sure.

    So, for those who have found themselves in the dark after inquiring for items or mods, please write me a PM or send another order from the website. We certainly don't want to let you fall through the cracks in the online system. We always respond within 24 hours of an inquiry.

    We are working to upgrade the website to help avoid this problem for 2011. Thanks for your patience.
    Tim
    An MX Lookup of your domain followed by an SMTP test indicates that you email host might be using an open relay with no ESMTP. Many email servers require ESMTP to prevent SPAM. If you host cannot provide ESMTP services, you could probably get by with just buying the email part from another provider.

    Good luck. PM me if you need any help.

  8. #8
    swampfox's Avatar
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    Quote Originally Posted by wisenber View Post
    An MX Lookup of your domain followed by an SMTP test indicates that you email host might be using an open relay with no ESMTP. Many email servers require ESMTP to prevent SPAM. If you host cannot provide ESMTP services, you could probably get by with just buying the email part from another provider.

    What did he say??
    He is your friend, your companion, your defender... he is your dog. You are his life, his leader, and master. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of that devotion.

  9. #9
    titanium_hiker's Avatar
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    Quote Originally Posted by swampfox View Post
    What did he say??
    basically that the email provider for 2Q&ZQ don't have the technology to provide the authentication to say that the address used and the server the email is sent from match (have you ever received spam emails with your own email address, only to check the header to see it's from spam@spammyspam.com)

    Google and others have started to block emails, even if they are legit, from these "shady servers".

    .
    And back to the hammocks!

    TH
    my hammock gear weights total: 2430g (~86oz)
    Winter: total 2521 (~89oz)
    (see my profile for detailed weights)

    gram counter, not gram weenie!

  10. #10
    2Questions's Avatar
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    Quote Originally Posted by titanium_hiker View Post
    basically that the email provider for 2Q&ZQ don't have the technology to provide the authentication to say that the address used and the server the email is sent from match (have you ever received spam emails with your own email address, only to check the header to see it's from spam@spammyspam.com)

    Google and others have started to block emails, even if they are legit, from these "shady servers".

    .
    And back to the hammocks!

    TH
    Our email provider for our home address is our local telephone company, recently purchased by Windstream. What questions need to be asked to find out if they are indeed not providing a service they should be providing to correct this issue. Our website email is different as it comes from the website server which we subscribe. I'm not knowledgeable with any of the terminology mentioned, so I'll take any help to correct our problem. I do plan to talk to Windtream and at least explain what's happening.
    2QZQ Hammock Specialties
    Specializing in:
    Hennessy Hammock zipper modifications
    Sewn on Tarp doors, Pole Pockets, and Grizz Beaks
    Ridgeline and gear organizers, peak storage bags, UQ protectors,
    and More!

    "The difference between genius and stupidity is.... genius has its limits" - Albert Einstein

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