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  1. #1
    Boothill's Avatar
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    Oct 2010
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    Open Letter to Hennessy

    I have been dealing with Ann and Keltie at Hennessy for about the past 4 months and have exchanged approx. 25 emails in that time......

    All i can say is that the customer service i have received has been absolutely tremendous, every single email was responded too right away and all the questions and concerns i had were both addressed and answered for me.

    The whole kicker of this deal was in the end Keltie did a huge courtesy for me, as well as Ann did in the beginning.......these went well above and beyond what was expected.

    Just wanted to put a big public "THANK YOU" out there to Tom and his whole staff, you guys are tremendous to deal with.

    Boot
    The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us. ~Bill Watterson

    3rd Annual Black Hills Hang planning thread, August 21st, 22nd, 23rd, 2014

    https://www.hammockforums.net/forum/...ad.php?t=88341

    PitaPata Dog tickers

  2. #2
    Senior Member ChrisH's Avatar
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    Nov 2010
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    Willamette Valley, OR
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    It's really good to see a thread like this, and I agree 100%. They've been really good to me and have answered my questions within a day or two at the most. I would not hesitate to buy from them again.

  3. #3
    dragon360's Avatar
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    Nov 2010
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    They have been more than great to me over the phone. Good experiences all around.
    The key to immortality is first living a life worth remembering. - St. Augustine

    Some people feel the rain. Others just get wet.
    - Bob Marley

  4. #4
    Agfadoc's Avatar
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    Aug 2009
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    Great service, excellent product!

  5. #5
    New Member Stevicide's Avatar
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    Dec 2010
    Location
    Ontario, Canada
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    I also agree!!

    I've only ever sent them a few emails but have always got very fast replies from Ann or Keltie.

    Great service on the phone too... and delivery of items was fast easy and trouble free!!!
    Stevicide
    _____________________________
    Photo: Stevezombie

  6. #6
    bloomgorge's Avatar
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    i agree, Tom's staff makes his product even better. i often think they do not sleep.

  7. #7
    Senior Member Sunny's_Trike's Avatar
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    Nov 2010
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    I agree with everyone. Tom has some of the most cordial and informative staff of ANY company I have ever had dealings with. Have had quick response to the couple emails I have sent and also every question ever asked over the phone. I was always left with the feeling that I was speaking with a person who knew the product and had all the right answers.

    Kudos to Tom, Anne and James

  8. #8
    BillyBob58's Avatar
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    Same here. This thread eases some worries I had from having read some other threads recently with the opposite view. In fact, when I first read this thread title, I thought "OH NO, here we go again- what has happened to HH?". But though I don't doubt those other threads and believe that a few folks had some unsatisfactory experiences, still it seems that the majority have had great service.
    For I consider that the sufferings of this present time are not worthy to be compared with the glory that is to be revealed to us....that the creation itself also will be set free from its slavery to corruption into the freedom of the glory of the children of God. For we know that the whole creation groans and suffers the pains of childbirth together until now.
    Romans 8:18,21-22

  9. #9
    Spogatz's Avatar
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    Mar 2009
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    I agree. I have never had an issue with Hennessy. When I did ask questions they were answered quickly and correctly.
    -----------------------
    Wherever you go=====
    =======There you are
    ----------------------

  10. #10
    Senior Member Silverlion's Avatar
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    Sep 2010
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    I have also had nothing but great experiences with them. Before I bought my HH, I was new to the whole hammock scene. I had a ton of questions and I got a ton of answers. Even when I emailed them concerning the discomfort from the velcro entrance, Ann said I could send it back(even though I used it) and she would send me the zip version. I then read on HF how to get past the discomfort and let Ann know I would be keeping the bottom entry. I wish more businesses would have service like that of Hennessy Hammocks!
    We must all learn to live together as brothers--or we will all perish together as fools. MLK

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