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  1. #11
    New Member
    Join Date
    Feb 2011
    Location
    Havertown, PA
    Posts
    20
    Looking to possibly buy a hammock and this is great to read.

  2. #12
    Rain Man's Avatar
    Join Date
    Nov 2007
    Location
    Nashville, TN
    Hammock
    Modified HH Ultralite
    Tarp
    OES MacCat Deluxe
    Insulation
    DIY UQ & UGQ TQ
    Suspension
    whoopie slings
    Posts
    2,102
    Images
    7

    Thumbs up

    I bought my HH from Tom himself at Trail Days '05. Nice and low-key, non-pushy salesman. Some time later I also contacted them with some question and like everyone here so far, I got prompt, nice, knowledgeable response back.

    Sure, if I had money to burn, I might try two or three other brands of hammocks, but until that day, I'm happy to stick with my HH and their great customer relations.

    Rain Man

    .
    "You can stand tall without standing on someone. You can be a victor without having victims." --Harriet Woods
    .

  3. #13
    Whoooo Buddy)))) Shug's Avatar
    Join Date
    Oct 2007
    Location
    Minnesota
    Hammock
    DIY GreenBeanHammock
    Tarp
    DIY Tarps/HG Cuben
    Insulation
    Frankenquilt/Pod
    Suspension
    Whoopie Slings
    Posts
    14,488
    Images
    62
    Cool to read all this. I have never even laid in a Hennessy but I do love to hear of folks happy with their rigs.....and customer service.
    Shug
    Whoooo Buddy)))) I Love Onions, Grits, Greens, Livermush, NC Style BBQ, Potted Meat, Anchovies, 'Naner Puddin", Peanut Butter Pie, Red Velvet Cake and Cocoa and Straaaaaawwwwberrrry Milk and Coffee Crisps....
    I Hope Heaven has a Bakery!!!!



    Shug's YouTube Videos

    Hammock How-To Videos ..... Essentials For Noobs

    Shug and Friends Jammin'

  4. #14
    Senior Member easyriver's Avatar
    Join Date
    Dec 2010
    Location
    East River, Nova Scotia
    Hammock
    HH Expedition
    Tarp
    HH
    Insulation
    KA Potomac UQ
    Suspension
    1" webbing
    Posts
    376
    One doesn't get good "customer service" everywhere these days. So it is esp nice when one does get it. HH is one of those places.

    I do have a fault with HH though. They gotta stop putting stuff on sale!
    My bankbook can only take so much!

    (I wonder whats next on the "sale" list???)

  5. #15
    Senior Member
    Join Date
    Feb 2011
    Location
    Kansas City, KS
    Hammock
    HH Explorer Deluxe+2QZQ Mod #4
    Tarp
    HH Hex w/ 2QZQ OFS
    Insulation
    20* bag, PL, HHSS
    Suspension
    Whoopies+Biner
    Posts
    1,168
    I ordered 2 hammocks from HH last week. Got my order in exactly one week later, which was awesome.

    The only issue I have is that they didn't respond to the one email I'd sent that might have avoided the mistake they made in sending two of the same hammock, instead of 1 Expedition and 1 Explorer.

    But again to their credit...when I called them this Monday, they IMMEDIATELY took action to have the wrong hammock picked up and the correct one shipped, and it should all be fixed this upcoming Monday.

    So from my perspective...stuff happens, and they worked to fix the problem immediately when I called. All good.

  6. #16
    New Member
    Join Date
    Aug 2009
    Location
    Germany
    Hammock
    Hennessy Ultralite Explorer A-sym
    Posts
    19

    Thumbs up very good service

    I agree to all the good experiences. When I bought my HH in Germany and have had some questions about the special knots I did not know, immediately I 've got a qualified and helpful answer per e-mail. Thanks a lot!

  7. #17
    Member
    Join Date
    Feb 2011
    Location
    Wisconsin
    Hammock
    Hennessy Explorer Deluxe with 2QZQ
    Tarp
    CCS, Kondos, Mamaj
    Insulation
    HG Incubator TQ/UQ
    Suspension
    Whoopie Slings
    Posts
    92
    I have 2 HH's and recently wanted to buy something not listed specifically on their website. They responded very quickly to my email and I got what I needed.

  8. #18
    Randy's Avatar
    Join Date
    Oct 2009
    Location
    New Waverly,Texas
    Hammock
    HH Expedition,HH Scout ,DIY rigs
    Tarp
    Chinnock Tarps
    Insulation
    Sb & DYI UQ
    Posts
    1,184
    I am glad that this thread is what it is. When I saw the title I said to myself oh not a bashing thread
    I also have had excellent service from Hennessy. I own three of their rigs and am quite pleased. My last purchase from them was in 2009. Last week, I ordered 2.sets of snake skins. They still had my information in the system and I think the whole process was less than 5 minutes. I was impressed.
    "Proud Pound Hawg"
    Republic of Texas H.O.G. (Hennessy Owners Group)

  9. #19
    Senior Member linuxhack's Avatar
    Join Date
    Oct 2008
    Location
    New Albany, IN
    Hammock
    WB RidgeRunner
    Tarp
    Mamajamba
    Insulation
    NeoAir LT / DIY UQ
    Suspension
    WB webbing
    Posts
    169
    Images
    29
    I guess I'll pile on as well...

    I had exceptional service from Hennessy as well when I bought a customer return refurb a few years back and it didn't live up to expectations. They sent a new replacement and let me keep the refurb. Couldn't ask for anything more!

  10. #20
    New Member
    Join Date
    Mar 2011
    Location
    Idaho
    Hammock
    HH A-sym
    Suspension
    Whoopi/Toggle
    Posts
    2
    First post on this forum and I am proud to report myself as another very happy Hennessy Hammock user. I once broke my ridge line because of my own stupid mistake and they replaced it for free. The customer support was way above and beyond my expectations. They have my highest recommendation. Oh, and I love the hammock as well.

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