We seem to be still defining the products sold. I'd also like to see more definitive product information.
What's it made of, how is it supposed to work, how do users think it works given those parameters, and is it valuable to them for their goals and budget (does it work)?
There have now been some reviews posted that bring up some valuable questions. There also has been a lot of sarcasm posted on these threads from both vendor and potential customers, and it would be nice to be able to get past that to a discussion of the products themselves. The public will always have the last word on whether a product is valuable to them or not. Excessive sarcasm is unnecessary.
It's just not possible that every customer installs or uses the product incorrectly, but that's just my opinion. It seems more customer support might be beneficial in order for the customers to understand the proper installation of the product? Again, jmo.
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