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  1. #1
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    Slow to ship

    Talked to Dale on Wednesday morning was told the Hikers bedroll was in stock and would ship right away. I ordered Wednesday, and promptly received my order confirmation. I eagerly awaited my shipping confirmation but it did not arrive on Wednesday. I called and his voice mail box was full. I called again on Thursday left a message but got no call back. I called again Friday spoke to him and was told he would ship Friday. I then got an email stating he was going out of town and would ship Monday.. I got a email from Paypal on Monday stating it had shipped but the USPS doesn't show yet... I'm pretty understanding when it comes to cottage industries but you gotta do better brother... I sure hope it's worth the wait!

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    Senior Member Ewker's Avatar
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    hopefully Dale will respond to you on here. bad news travels faster than good news and cottage industries don't need that
    There are times that the only way you can do something is alone that waiting on the convenience of others means that a lot of opportunities will pass you by
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    Senior Member Bomber's Avatar
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    Must be the holiday season... where i live 47% of all people is on vacation right now - makes it close to impossible to run a business.
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    New Member johnnyh88's Avatar
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    Sorry man, that can be frustrating. That has not been my experience with Tree to Trail Gear though.

    I ordered a Baby Orca IX UQ from them on Sunday and I got an e-mail this morning saying it shipped. The USPS confirmation numbers always take awhile to activate. I also got a small refund because I was over-charged for shipping! Pretty happy customer here - hopefully my UQ arrives before the weekend so I can try it out

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    Senior Member more's Avatar
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    I'll chime in and say that I have also had a good experience with TtTTG. I ordered a Switchback 1.9 SL on 7/13 and got a shipping confirmation message today. I never tried calling, but I don't really do that too often. I feel that the internet is a black box that you push money into and eventually pull gear out of.

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    Member aztech's Avatar
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    patience is a virtue, dont worry you'll have it sooner or later why bother making them look bad?

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    i don't get why people on this forum make the buyer out to be this "bad guy" for calling out some of the cottage vendors.

    HE SAID IT WOULD SHIP FRIDAY AND IT DID NOT.

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    Senior Member Ewker's Avatar
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    Quote Originally Posted by Wags View Post
    i don't get why people on this forum make the buyer out to be this "bad guy" for calling out some of the cottage vendors.

    HE SAID IT WOULD SHIP FRIDAY AND IT DID NOT.
    ^^^^^what he said.
    There are times that the only way you can do something is alone that waiting on the convenience of others means that a lot of opportunities will pass you by
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    Who cares about showers, gourmet food, using flush toilets. Just keep on walking and being away from it all.

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    Senior Member Roadtorque's Avatar
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    Quote Originally Posted by Wags View Post
    i don't get why people on this forum make the buyer out to be this "bad guy" for calling out some of the cottage vendors.

    HE SAID IT WOULD SHIP FRIDAY AND IT DID NOT.
    Yep, it's all about delivering good product and good customer service. Both are required for a business to succeed. One can get online and read reviews about any company/product and it helps the "buyer" choose where to make a purchase. I like the products that a lot of our Hammock Forum cottage vendors support but I order from very few of them because of wait time. Some people dont mind it, but I do so I pick a vendor that has things in stock and ship the same day.
    "The only rule to survivialin is NEVER GIVE UP"
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    Senior Member NCPatrick's Avatar
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    One late shipment does make or break a company. On the contrary, this particular vendor has a stellar track record. I don't see this issue worth worrying about unless a pattern of shipping delays were to emerge.


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