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Thread: Slow to ship

  1. #31
    Dutch's Avatar
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    Keeping up with orders can be such a challenge. I know Darby as a stand up guy and he is super human. If anyone can get it done, he can.
    Peace Dutch
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  2. #32
    New Member RockChucker30's Avatar
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    Dale,

    Got my SB 1.9 SL today....I LOVE it. I think it'll be a lot more comfortable for me than the WBBB.

    Thanks for switching me from a 1.1 DL to the 1.9 SL after I ordered too. I saved around 7 ounces, and this one is coming in at the exact weight of my WBBB 1.1 DL -- 1 lb 14 oz with huggers, dutch clips, and whoopies.

    Very well built product.

  3. #33
    Banned
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    Quote Originally Posted by Darby View Post
    I agree with everybody. I dropped the ball. It has happened a few times here lately and it really shouldn't have. I do truly apologize to all who have been affected.

    We have been extremely busy trying to keep the orders moving as fast as possible. We have been swamped with orders all across the board, and keeping the shelves filled has been a real challenge. We will be updating the website tonight with the hammocks and quilts that are ready.

    Cheers, Dale
    That's the right thing to say right there. Thank you...

  4. #34
    Senior Member Ewker's Avatar
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    Quote Originally Posted by TFC Rick View Post
    There you go guys. Classy Dale. Hope it all works out for you. It took guts to jump into this thread.
    no it didn't take guts to jump into this thread. It is called customer service..geesh
    There are times that the only way you can do something is alone that waiting on the convenience of others means that a lot of opportunities will pass you by
    Spirit Walker

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  5. #35
    Senior Member NCPatrick's Avatar
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    I think this has pretty much run its course. OP was answered by the vendor, everyone had time to post an opinion or two.

    Next.


    "Civilization is the limitless multiplication of unnecessary necessities."
    - Mark Twain
    I go to nature to be soothed and healed, and to have my senses put in order.
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  6. #36
    Senior Member Ewker's Avatar
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    shut it down (in my best Gordon Ramsey voice)
    There are times that the only way you can do something is alone that waiting on the convenience of others means that a lot of opportunities will pass you by
    Spirit Walker

    Religion was invented when the first con man met the first fool. ― Mark Twain

    Who cares about showers, gourmet food, using flush toilets. Just keep on walking and being away from it all.

  7. #37
    Hooch's Avatar
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    Quote Originally Posted by Ewker View Post
    shut it down (in my best Gordon Ramsey voice)
    "If you play a Nicleback song backwards, you'll hear messages from the devil. Even worse, if you play it forward, you'll hear Nickleback." - Dave Grohl

  8. #38
    Senior Member Ewker's Avatar
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    ^^^^^^^perfect!!!!!
    There are times that the only way you can do something is alone that waiting on the convenience of others means that a lot of opportunities will pass you by
    Spirit Walker

    Religion was invented when the first con man met the first fool. ― Mark Twain

    Who cares about showers, gourmet food, using flush toilets. Just keep on walking and being away from it all.

  9. #39
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    Well now... I didn't expect four pages of replies... Bottom line... Set the customers expectations properly...regardless of the size of the business... Responding in the forum would have been better if he had called me or emailed me but no luck. I think the purpose of this forum is to provide honest feedback to other hangers not to either promote, protect or bash a vendor. Honestly, the service before the sale was better than the service after the sale. I'm not mad, just a bit disappointed. BTW the quilt is nice...

  10. #40
    New Member SoCalBB's Avatar
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    Well-- i just got my 1.9dl yesterday(that thing is art).. Took a few extra days cause they were oos whe I ordered.. But i knew that going in and didnt mind the extra days.. Shipped on thurs arrived on monday... Couldn't be happier..

    just an opinion-- i think its cool the way dale just stepped up and said "opps was my mistake"... In this day and age of people making excuses to blame everyone else for their mistake--- its nice to see someone just say what happened-- apologized and moved on to make everything right.. Another thought-- since these companies we like to deal with that are smaller in nature---- we have to realize-- they are just people... They (imagine this) go hiking and camping and are gone for a few days at times.. So if i dont get a response right way-- i usually give it a few days then follow up.. haha-- half the fun is the adventure in getting the gear

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