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  1. #1
    Old Gorge Rat Hawk-eye's Avatar
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    Talking VIDEO: HAMMOCK GEAR.COM ... a word about Customer Service


    WARNING: Will discuss Rhurbarb Strawberry Pie and Livermush at random.


    "A democracy is two wolves and a small lamb voting on what to have for dinner.
    Freedom under a constitutional republic is a well armed lamb contesting the vote." ... B.Franklin


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  2. #2
    Fronkey's Avatar
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    I laughed out loud when the package hit you in the back of your head.

    Hammockgear's customer service is 2nd to none. Adam drove over 3 hours to personally deliver some gear to a guy that was going to the Northern Hang so he would have his gear in time.

    He also over nighted my 20F TQ so I would have it in time to open on X-mas morning.

    Thanks again Adam & Jenny!


    Fronkey

  3. #3
    Old Gorge Rat Hawk-eye's Avatar
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    Quote Originally Posted by Fronkey View Post
    I laughed out loud when the package hit you in the back of your head. Fronkey
    Trust me ... Waterbar Jim volunteered way too fast to do the konking for me! ha! Of course my wife said she'd have gladly done it for me if I'd asked!

    Adam and Jenny ... class act for sure ... and besides she's pretty darn cute!

    WARNING: Will discuss Rhurbarb Strawberry Pie and Livermush at random.


    "A democracy is two wolves and a small lamb voting on what to have for dinner.
    Freedom under a constitutional republic is a well armed lamb contesting the vote." ... B.Franklin


    Home of the Gorge Rats: Linville Gorge
    My Videos YouTube Channel
    Photo collections Flickr Photostream


    Gorge Rat Productions On FaceBook

  4. #4
    Hooch's Avatar
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    +1. Lots of outstanding vendors on HF, but HG really has gone out of their way to rise up above the rest. Speaking from personal experience, they're totally dedicated to their customers satisfaction. Adam and Jen both rock out load!
    "If you play a Nicleback song backwards, you'll hear messages from the devil. Even worse, if you play it forward, you'll hear Nickleback." - Dave Grohl

  5. #5
    Hooch's Avatar
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    Quote Originally Posted by Hawk-eye View Post
    Jenny ... class act for sure ... and besides she's pretty darn cute!
    "If you play a Nicleback song backwards, you'll hear messages from the devil. Even worse, if you play it forward, you'll hear Nickleback." - Dave Grohl

  6. #6
    Whoooo Buddy)))) Shug's Avatar
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    Head-Core Delivery)))))
    That Ken is nominated for Best Supporting Actor in a Short Film category.
    Yessir....that Stormcrow is quite the artist in many ways.
    Shug
    Whoooo Buddy)))) I Love Onions, Grits, Greens, Livermush, NC Style BBQ, Potted Meat, Anchovies, 'Naner Puddin", Peanut Butter Pie, Red Velvet Cake and Cocoa and Straaaaaawwwwberrrry Milk and Coffee Crisps....
    I Hope Heaven has a Bakery!!!!



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  7. #7
    Ken's Avatar
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    Quote Originally Posted by Shug View Post
    Head-Core Delivery)))))
    That Ken is nominated for Best Supporting Actor in a Short Film category.

    Shug
    Takes a bow....................

    (had a good director)
    http://www.linvillegorge.net

    "You can't hem up a Rat!" Malcom Johnson, ca. 1970

  8. #8
    Senior Member tygr's Avatar
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    I'm sure they have a great product. I'm a little frustrated though.

    I've sent two emails now (info@hammockgear.com), one yesterday and one on Dec 22, and so far have received no response to my question about them customizing a top quilt I'm interested in. If they don't do customizing, I'm fine with that. I'd just like a reply saying so.
    I'm out... | website

  9. #9
    Old Gorge Rat Hawk-eye's Avatar
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    Quote Originally Posted by tygr View Post
    I'm sure they have a great product. I'm a little frustrated though.

    I've sent two emails now (info@hammockgear.com), one yesterday and one on Dec 22, and so far have received no response to my question about them customizing a top quilt I'm interested in. If they don't do customizing, I'm fine with that. I'd just like a reply saying so.
    First page of their website:

    Because of the volume of orders, we are working around the clock to get your order out, and as quickly as humanly possible, before Christmas. Please forgive us if we are not able to do so. The volume of emails received about order inquiries make it a bit challenging to stop production and answer emails. Shipping confirmations will be sent out as soon as it's out the door. MANY thanks for your patience and support!

    So tie that to the holidays and as they said above ... "thanks for your patience". They will get back to you of that I'm certain.

    WARNING: Will discuss Rhurbarb Strawberry Pie and Livermush at random.


    "A democracy is two wolves and a small lamb voting on what to have for dinner.
    Freedom under a constitutional republic is a well armed lamb contesting the vote." ... B.Franklin


    Home of the Gorge Rats: Linville Gorge
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  10. #10
    New Member
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    Yea I agree with Hawk-eye, they're just inundated with work-I true testament of their products & services. I had no reply on their info@ email address also but I did get a quick reply on ahurst72@yahoo.com

    Try that address & just be aware that they will be doing the best they can & will get back to you soon.

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