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  1. #11

    Join Date
    Nov 2011
    Location
    Kenmore, WA
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    I ordered a 40* Phoenix on Dec 26th thru the website, and promptly deiced, albeit thru much nail biting and consul in the forum that for my first and only UQ a 20* would be more versatile, sent a reply to the purchase confirmation asking for a switch in product on the 27th. After the holiday on Jan 2nd Jenny replied that i certainly could change my order. I transfered the difference for the upgrade, Jenny told me that the standard 20* was in stock and shipped it on the 3rd, should be at my door on the 5th !
    The long and the short is that I had a most excellent customer service experience, and look forward to receiving the downey goodness soon...

  2. #12
    I must agree with everyones sentiments here, i ordered a 20 degree top & bottom quilt from them about 4 months back. It was a last minute decision for a trip up to the white mountains with my father. After calling Adam and Jenny they confirmed that they'd be able to get the order to me before the deadline. They were super nice about the whole deal despite it being a rush order. God knows they probably had a million and one other things going on at the time.

    Now that i think about it I've been really impressed with all of my hammock purchases so far (blackbird from warbonnetoutdoors.com, woopieslings and an adjustable structural ridgeline from woopieslings.com, and a pillow and top/bottom quilt from hammockgear.com). Here's to an all around great community!

    Kersh

  3. #13
    Senior Member lazy river road's Avatar
    Join Date
    Sep 2009
    Location
    Baltimore, MD
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    Great video Hawk-eye love the special effects as always. What I really want to know is how many times did it take throwing that box at your head before you got the shoot you wanted .

    And a +1 for Hammock Gear's excellent customer service which is certainly top notch and second to none. Jenny and Adam are some fine folks and make mighty fine quilts. Been keeping me warm for years. Cant wait to get my new custom quilts and tarp taboot.

    Thanks for the entertainment Hawk-eye and thanks Hammock Gear for keeping me toasty warm at night in my hammock.
    Sometimes I like to hike and think, And sometimes I just like to hike.

    Hiking is'ent about waiting for the storm to pass its about learning to hike in the rain.

  4. #14
    Old Gorge Rat Hawk-eye's Avatar
    Join Date
    Feb 2007
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    Oak Ridge & Linville Gorge, North Carolina
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    Quote Originally Posted by lazy river road View Post
    Great video Hawk-eye love the special effects as always. What I really want to know is how many times did it take throwing that box at your head before you got the shoot you wanted .
    .
    Thanks! Actually only two conks on the head! But it is a down pillow in that box and it's triple speed in the effect. Add that to my old hard head and not a problem!!!

    WARNING: Will discuss Rhurbarb Strawberry Pie and Livermush at random.


    "A democracy is two wolves and a small lamb voting on what to have for dinner.
    Freedom under a constitutional republic is a well armed lamb contesting the vote." ... B.Franklin


    Home of the Gorge Rats: Linville Gorge
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  5. #15
    Senior Member catalyst's Avatar
    Join Date
    Mar 2011
    Location
    Costa Mesa, CA
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    Quote Originally Posted by tygr View Post
    I'm sure they have a great product. I'm a little frustrated though.

    I've sent two emails now (info@hammockgear.com), one yesterday and one on Dec 22, and so far have received no response to my question about them customizing a top quilt I'm interested in. If they don't do customizing, I'm fine with that. I'd just like a reply saying so.
    I'm right there with ya hoping to hear back soon...kinda strange actually. I contacted them on the 22nd and yesterday as well. We must be running on the same clock.
    The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy."

  6. #16
    Senior Member Slo's Avatar
    Join Date
    Nov 2010
    Location
    Ohio
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    You have no idea how close to true that video was when it comes to Adam and Jenny's customer service.

    They are both unparalleled when it comes to customer service with anywhere I've ever done business. Anywhere.

    About as classy a couple as you'll find and it shows in how they treat their customers and the quality of product they put out and the level of satisfaction they demand out of their products.

    Glad someone went the extra mile to really tell just how great those folks are to work with, like they do for their customers. Second to none.
    "I ain't here for a long time, I'm here for a good time"

    - George Strait

  7. #17
    Senior Member Law Dawg (ret)'s Avatar
    Join Date
    Sep 2010
    Location
    Left Coast
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    Quote Originally Posted by Hawk-eye View Post
    Thanks! Actually only two conks on the head! But it is a down pillow in that box and it's triple speed in the effect. Add that to my old hard head and not a problem!!!
    My oh my...hope the pillow is OK.
    Mark is the name and If there is more than one way to understand what I just said....I meant the good one.

    Earth First! We'll dirt bike ride the other planets later.

  8. #18
    Senior Member tygr's Avatar
    Join Date
    Mar 2011
    Location
    Spanish Fork, Utah
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    Adam Came Through Today

    A couple hours ago, Adam personally called me to apologize for missing my email. Apparently it had gotten lost somehow (spam filter?).

    We discussed my question and he was very positive about the idea I was asking about.

    I must retract my frustration and say that I too am impressed with their customer service. Thank you Adam for the personal callback. I will order from you as soon as possible.
    I'm out... | website

  9. #19
    Senior Member
    Join Date
    Mar 2010
    Location
    Washington State
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    Warbonnet Blackbird 1.0dbl
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    469
    Their products and customer service are amazing. Last year I was stuck in a small town in VA. Adam and Jenny offered to pick me up and shuttle me to trail days! These are the kind of people you want in your life and wish were your neighbors.
    Bat
    Beginning my NOBO trip on the AT on 2/28/12.

  10. #20
    Old Gorge Rat Hawk-eye's Avatar
    Join Date
    Feb 2007
    Location
    Oak Ridge & Linville Gorge, North Carolina
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    Quote Originally Posted by tygr View Post
    A couple hours ago, Adam personally called me to apologize for missing my email. Apparently it had gotten lost somehow (spam filter?).

    We discussed my question and he was very positive about the idea I was asking about.

    I must retract my frustration and say that I too am impressed with their customer service. Thank you Adam for the personal callback. I will order from you as soon as possible.
    NOW SEEEEEEEE ... I told ya so

    WARNING: Will discuss Rhurbarb Strawberry Pie and Livermush at random.


    "A democracy is two wolves and a small lamb voting on what to have for dinner.
    Freedom under a constitutional republic is a well armed lamb contesting the vote." ... B.Franklin


    Home of the Gorge Rats: Linville Gorge
    My Videos YouTube Channel
    Photo collections Flickr Photostream


    Gorge Rat Productions On FaceBook

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