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  1. #51
    MAD777's Avatar
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    I have to say that I think Scotty from "Star Trek" works in the Redden warehouse. I place an order and right away he just " beams it up" to me!
    Mike
    "Life is a Project!"

  2. #52
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    Quote Originally Posted by MAD777 View Post
    I have to say that I think Scotty from "Star Trek" works in the Redden warehouse. I place an order and right away he just " beams it up" to me!
    I second that. Ordered at about 4pm this Friday and my order arrived Saturday afternoon. Standard USPS shipping. Talk about fast.

  3. #53
    Manchego's Avatar
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    Quote Originally Posted by bwunger View Post
    I second that. Ordered at about 4pm this Friday and my order arrived Saturday afternoon. Standard USPS shipping. Talk about fast.
    Yeah, but I'm evil, I order on a Sunday and ship to a PO Box. We'll see how that goes

  4. #54
    Thanks for the great feedback, everyone!

    I love hearing these good experiences. I also think it's important to throw out a mea culpa when things don't fire on all cylinders and that happened this week.

    Our long-time customer service rep Rebekah has been stolen away from the Redden family so we're in the process of training Beth (bethh@reddenmarine.com) up to Rebekah's high level of service.

    Unfortunately, I had to do some of the training and was a little rusty so we ended up having two orders not get the level of service you've come to expect. If you're in contact with us about that kind of situation, we're making it right on those orders as I type and I can't apologize enough.

    We always try to deliver our best, but when we don't we're here to make it right.

    Regards,
    Scott

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