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  1. #1
    Senior Member SteelerNation's Avatar
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    Sep 2010
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    GA
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    Thumbs up DIYGearSupply Customer Service Rocks!!!

    I recently bought a length of 1.5 ripstop fabric from DIYGearSupply to make a long hammock and some other projects. I have purchased DIY materials from them a number of times in the past and have always been extremely happy with their service. Unfortunately, this time I didn't check the fabric before I cut off the pieces for the smaller projects - leaving only the length for the hammock.

    As I was sewing the hem on the hammock, I noticed a small manufacturing flaw in the piece that concerned me for the strength of the hammock.

    I emailed Scott at DIYGearSupply to let him know my problem, and even though the product is labeled as seconds, he immediately sent me enough fabric so that I could finish my hammock project!

    So, two lessons from the experience. One, make sure that you inspect your fabric before you start to cut it up, as if there ever is a problem, you can usually just cut it out. Second, make sure that you deal with great vendors so that you have the best experience possible.

    I have to say that not only does DIYGearSupply have great selection and pricing, but their customer service really supports those of us who DIY!!!

    Thanks Scott!!!

    SN
    Last edited by SteelerNation; 02-03-2012 at 13:23. Reason: Spelling
    Please visit my AmJustDuane YouTube channel

  2. #2
    Fronkey's Avatar
    Join Date
    Dec 2010
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    Grass Valley, Ca
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    5,089
    I buy 95% of my materials from him and everything in my pack is DIY. He's great to deal with and will continue to get my business. Great company!

    Fronkey

  3. #3
    MAD777's Avatar
    Join Date
    May 2009
    Location
    South Florida
    Hammock
    DIY, WBBB & Switchback
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    HG cuben,OES Spinn
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    Dynaglide & Dutch
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    Agreed! That's why most of my material in the last couple of years have been from Scott!
    Mike
    "Life is a Project!"

  4. #4
    dragon360's Avatar
    Join Date
    Nov 2010
    Location
    Toronto, ON
    Hammock
    WBBB/TR, DIY, HH, SB DL, GT UL
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    I have dealt with Scott for a while now and received nothing but fantastic service from him!
    The key to immortality is first living a life worth remembering. - St. Augustine

    Some people feel the rain. Others just get wet.
    - Bob Marley

  5. #5
    Dutch's Avatar
    Join Date
    Apr 2007
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    Reinholds, PA
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    Another Scott fan here. He has given me more than a square deal every time I have purchased from him. Which reminds me I need to place another order.
    Peace Dutch
    GA>ME 2003


    http://dutchwaregear.com

    Visit Dutchwaregear on facebook (and like it)

    8th Annual Mt Rogers Winter Hang Spreadsheet

  6. #6
    Senior Member SteelerNation's Avatar
    Join Date
    Sep 2010
    Location
    GA
    Hammock
    WB Traveler Single 1.7/WBBB DBL 1.1
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    Yeah, definitely the first place that I look now when planning a DIY project!

    SN
    Please visit my AmJustDuane YouTube channel

  7. #7
    gunner76's Avatar
    Join Date
    Dec 2009
    Location
    Beaufort, NC
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    Blackbird 1.7 double
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    Dutch Clips
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    I have had excellent service from him and trying to come up with $$ to order some more stuff
    Merchants Mill Pond SP Swamp Hang

    www.neusioktrail.org ..................... Free Hammock Classes

    Hammock Gear Time Line ..............Hammock Friendly Sites in NC

    I am 18 with 42 years of experience.

    Hammock Hangers...taking over the world..2 trees at a time !

    Warbonnet BB 1.7 and a whole lot of other great gear from the vendors on HF

  8. #8
    Senior Member lymphocytosis's Avatar
    Join Date
    Feb 2011
    Location
    MN
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    Another happy customer here. Nothing but excellent service from Scott.
    Just call me "Blood Disease"

    Pay it Forward Rules and Spreadsheet

  9. #9
    samsara's Avatar
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    Sep 2011
    Location
    Central FL
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    Add me to the "happy customer and will continue to send a majority of my business his way" list
    "Laying and swaying in a hammock is like a steady morphine drip without the risk of renal failure" - Dale Gribble

    The Florida Hangers Facebook page and the Florida Hangers web page

  10. #10
    tncamper's Avatar
    Join Date
    Oct 2011
    Location
    Brighton, TN
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    Quote Originally Posted by samsara View Post
    Add me to the "happy customer and will continue to send a majority of my business his way" list
    That's gonna be a long list. That's the kind of customer service you'll never find in any dept. store.
    It'll be alright Friday!


    Check us out at www.buttinasling.com
    HF members get a discount on most items. Use discount code "hfmember".

    We're now carrying the Mini Tattoo Stove!

    shane@buttinasling.com

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