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  1. #1
    Member Gilwell Beaver's Avatar
    Join Date
    Sep 2011
    Location
    Gainesville, FL
    Hammock
    WBBB
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    93

    Hennessy Service

    Got to give a nod to the great folks at HH for outstanding service. One of my Snakeskins started to develop a split, so I called and spoke to Keltie. She asked me to send her a picture of the problem, and within minutes I got an email telling me that I had an incoming shipment from Hennessy Hammocks - a new set of snakeskins, with UPS tracking number, out that afternoon. No problems, no questions, no hassles, no return postage of the defective item.

    Kudos, Hennessy Hammocks. Well done.
    WWW

    I used to be a Beaver, a good old Beaver too,
    But now I've finished Beavering, I don't know what to do
    I'm growing old and feeble, and I can Beaver no more
    So I'm going to work my ticket if I can!

    S487-132

  2. #2
    BillyBob58's Avatar
    Join Date
    Jan 2007
    Location
    Tupelo, MS
    Posts
    8,463
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    Excellent to hear!
    For I consider that the sufferings of this present time are not worthy to be compared with the glory that is to be revealed to us....that the creation itself also will be set free from its slavery to corruption into the freedom of the glory of the children of God. For we know that the whole creation groans and suffers the pains of childbirth together until now.
    Romans 8:18,21-22

  3. #3
    New Member
    Join Date
    Jan 2012
    Location
    Nanaimo BC
    Hammock
    HH Explorer Deluxe Zip
    Tarp
    HH Hex
    Insulation
    Looking
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    Stock (for now)
    Posts
    43
    I had the same! Ordered my hammock with 72 inch straps and got the shorter ones. Emailed and received the correct ones two days later no charge.

  4. #4
    Member danfromnb's Avatar
    Join Date
    Oct 2011
    Location
    New Brunwsick, Canada
    Hammock
    HH BU
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    HH Typhoon
    Insulation
    I just suck it up
    Suspension
    HH
    Posts
    80
    I have had nothing but quick replies and the very best of customer service from Hennessy.

  5. #5
    Boothill's Avatar
    Join Date
    Oct 2010
    Location
    The Beautiful Black Hills of South Dakota
    Hammock
    WARBONNET 1.1 DOUBLE, DIY BRIDGE
    Tarp
    WARBONNET BMJ/DOOR
    Insulation
    DIY DOWN TQ & UQ
    Suspension
    STRAPS & BUCKLES
    Posts
    1,180
    started a thread like this about a year ago complimenting hennessy on their great customer service, i had the pleasure of dealing with Ann and Keltie in about 25 emails over the course of almost 4 months and the level of customer service i got was absolutely tremendous

    boot
    The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us. ~Bill Watterson

    3rd Annual Black Hills Hang planning thread, August 21st, 22nd, 23rd, 2014

    https://www.hammockforums.net/forum/...ad.php?t=88341

    PitaPata Dog tickers

  6. #6
    Whoooo Buddy)))) Shug's Avatar
    Join Date
    Oct 2007
    Location
    Minnesota
    Hammock
    DIY GreenBeanHammock
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    Whoopie Slings
    Posts
    14,486
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    62
    Although I do not own a Hennessy....I like to read about good service for our Tribe.
    Shug
    Whoooo Buddy)))) I Love Onions, Grits, Greens, Livermush, NC Style BBQ, Potted Meat, Anchovies, 'Naner Puddin", Peanut Butter Pie, Red Velvet Cake and Cocoa and Straaaaaawwwwberrrry Milk and Coffee Crisps....
    I Hope Heaven has a Bakery!!!!



    Shug's YouTube Videos

    Hammock How-To Videos ..... Essentials For Noobs

    Shug and Friends Jammin'

  7. #7
    New Member
    Join Date
    Feb 2012
    Location
    Springville Utah
    Posts
    3
    Thats great to here.


    I will definately be getting a Hennessy.

  8. #8
    Senior Member
    Join Date
    Apr 2011
    Location
    Nova Scotia, Canada
    Hammock
    DIY DL 1.1 w/footbox and zip bugnet
    Tarp
    MEC Sil Guide Tarp
    Insulation
    DIY PLUQ
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    Whoopies
    Posts
    169
    Images
    28
    I emailed hennessy about a seam coming apart on my expedition asym zip on Sunday. It seems that the nylon is just pulling out from where it was sewn to the bug net opposite the zipper. I haven't even had the hammock a year. I have always been careful with the hammock.
    I am not even sure if they will cover it with the warranty where I switched to whoopies but I would just like to hear back


    Good decisions come from experience, and experience comes from bad decisions. ~Author Unknown
    I seem to have lots of experience for my age

  9. #9
    Member
    Join Date
    Dec 2011
    Location
    Republic of Texas
    Hammock
    Clark NX-200 w/ ridgeline & NX-250
    Tarp
    Clark XL (x2)
    Posts
    56
    While I hated the HH, I have to say that I was *very* impressed with the quality of their service.

  10. #10
    Senior Member
    Join Date
    Apr 2011
    Location
    Nova Scotia, Canada
    Hammock
    DIY DL 1.1 w/footbox and zip bugnet
    Tarp
    MEC Sil Guide Tarp
    Insulation
    DIY PLUQ
    Suspension
    Whoopies
    Posts
    169
    Images
    28
    I heard back from hennessy with a couple questions. then I contacted my retailer (MEC). MEC is gonna just exchange it for me no problem I should have called them first instead of bothering Hennessy
    I cant wait to get back in my Hennessy
    Good decisions come from experience, and experience comes from bad decisions. ~Author Unknown
    I seem to have lots of experience for my age

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