Results 1 to 6 of 6
  1. #1
    Senior Member Perkolady's Avatar
    Join Date
    Nov 2006
    Location
    NE GA
    Hammock
    diy
    Tarp
    diy 9x11
    Insulation
    JRB No Sniveller
    Suspension
    CBs + DCs
    Posts
    1,178
    Images
    29

    Thumbs up Another reason Jacks really R better!

    I have a NS and the Weather shield set.

    I also have one Asym HH and one NON-asym HH.

    I wanted to modify my NS and WS so I could use it for my non-asym.
    I contacted JRB asking for any advice, and they genorously and quickly sent me all the necessary stuff needed to do the modifications- including thread- for free !
    Also included were handwritten, hand-drawn instructions (that I could even read!)

    This really goes way above and beyond in my book, and I wanted everyone to know!

    Green is now one of my favorite colors

    (Thanks a bunch, Jacks!)

    Perkolady

  2. #2
    Senior Member headchange4u's Avatar
    Join Date
    Oct 2006
    Location
    Kentucky
    Hammock
    Dual Layer WB Blackbird
    Tarp
    OES Cuben
    Insulation
    SnugFit
    Posts
    6,267
    Images
    35
    Pan was great when I was looking to buy my quilts. I talked with him on the phone for a while and he explained evrything and answered any question I might have had. They are great!

  3. #3
    Senior Member turk's Avatar
    Join Date
    Nov 2006
    Location
    In your browser, on the left holding this pose in real-time, for your amusement
    Hammock
    WBBBH (summer) and WBTH (3 season)
    Tarp
    Not blown away yet
    Insulation
    UQ Connoisseur
    Suspension
    Fig-9's no huggers
    Posts
    382
    Images
    44
    Also had awesome experience with JRB. Very good to us canadians, didn't gouge on shipping like so many other companies based in the US. Also painstakingly helped my wife through her first online purchase (a weathershield for me for christmas). You just don't find customer service like that in a franchise, or big-box retailer. That reason alone, I would continue to do business with that kind of a company even if their product was sold through a major chain or available somewhere else at a reduced price.

    Quality customer assistance IS worth paying for and its a shame thats not
    widely acknowledged.

    just my 2c.

  4. #4
    Senior Member Bird Dog's Avatar
    Join Date
    Dec 2006
    Location
    North Carolina
    Posts
    410
    Images
    2
    Ditto......Jacks rock. BD
    Just Jeff made me do it

  5. #5
    Senior Member Funny Money's Avatar
    Join Date
    Dec 2006
    Location
    FL
    Hammock
    Bridge
    Tarp
    JRB 11x10
    Insulation
    JRB UQ, EE TQ
    Suspension
    Dynaglide Whoopies
    Posts
    684
    Yeah, only great experiences to report here, too!
    -- Funny Money
    ------------------
    Love 'em while you got 'em

  6. #6
    Senior Member
    Join Date
    Dec 2006
    Location
    Hagerstown MD
    Hammock
    DIY zHammock / WB BlackBird
    Tarp
    MacCat Spinntex
    Insulation
    JRB Quilts, GG Pad
    Posts
    157
    I love the Jacks. I got my dad a Nest and a WS for Christmas, only I ordered it the Thursday before Christmas and didnt expect to get until the following week. Well come around Friday i get home and a note from the postman tells me I have 2 packages from Jack Tier at the post office. I was very greatful for the express deliverly I hadn't expected. And Jack Tier worte a little note on the Invoice say thanks for the bussiness, and merry Christmas. We'll they will always have my bussiness because of a good product and awsome customer service.
    NREMT-B, WEMT
    CPR goes up and down, up and down......because my patient's dead.
    Hanger Fromally Known as Ghost93.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •