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  1. #11
    Moderator
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    Jan 2011
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    Quote Originally Posted by gmcttr View Post
    I called Adam and then e-mailed to place an order...got a message back stating it wasn't delivered.

    Copy/paste/pm and wait. They'll get it all straightened out soon.
    Does anyone know if the HG e-mail is working yet?

    I haven't heard anything since I PM'ed an order, so I don't know if it is actually placed or not.

  2. #12
    Member
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    Jan 2012
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    Scottsdale, AZ
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    68
    Quote Originally Posted by gmcttr View Post
    Does anyone know if the HG e-mail is working yet?

    I haven't heard anything since I PM'ed an order, so I don't know if it is actually placed or not.
    I dont think so, i was supposed to get a confirmation email that my underquilt had been sent out and I didn't. Dont know if thats beacuse it really hasnt or the email thing. Almost 99% positive that its just the email being messed up. Im sure they will let us know at some point. If not them someone will.

  3. #13
    titanium_hiker's Avatar
    Join Date
    Oct 2006
    Location
    The Wimmera, Australia
    Hammock
    DIY speer type
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    could be to do with the recent server migration/ website upgrade?
    my hammock gear weights total: 2430g (~86oz)
    Winter: total 2521 (~89oz)
    (see my profile for detailed weights)

    gram counter, not gram weenie!

  4. #14
    Senior Member
    Join Date
    Jan 2012
    Location
    Columbia, TN
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    I called about my HG supplies. Great folks and Adam got me fixed up.

  5. #15
    Moderator
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    Jan 2011
    Location
    South Central IN
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    Yes, I know all about calling...I was simply asking if anyone knew if the e-mail issue had been resolved. I thought maybe Stormcrow or Thorwren might even post up as I imagine it's rather important to them.

  6. #16
    hangNyak's Avatar
    Join Date
    Jun 2011
    Location
    St. Petersburg, FL
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    Just got mine in the mail today. Was having a concern about the website. Spoke with Adam on the phone. He explained about the changes in website. They also had to deal with an issue with one of their kids. Be patient, it was well worth the wait. What a quality product!! I could'nt be more pleased with my Phoenix and their service. Great job Adam and Jenny, and thankyou very much! Ron
    RON

    A tree's a tree. How many more do you need to look at? ~ Ronald Reagan

  7. #17
    Senior Member Jason in Tn's Avatar
    Join Date
    Jan 2012
    Location
    Elizabethton TN
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    218
    I emailed them this morning but heard nothing back. Was interested on a UQ. May still not be working or maybe they are just that busy.

    Jason

  8. #18
    Moderator
    Join Date
    Jan 2011
    Location
    South Central IN
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    I believe their email was working by Saturday...at least my ISP did not kick back an email saying it couldn't be delivered as was previously happening.

    After two phone conversations last week and being asked to email my specifications and order so they could invoice me, I have had no responses (order emailed to two accounts and PM'ed here).

    I'm about to look for a new supplier. And, no, I don't need everyone to jump on me.

  9. #19
    stormcrow's Avatar
    Join Date
    Aug 2008
    Location
    Lancaster, OH
    Hammock
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    Hi there everyone

    Ok, I APPEARS that we have the email thing under control now. I guess when we moved things over to the new host, the email was the last thing to get ironed out. After a couple of days, when we were not getting the volume of emails we normally get, I checked with our new person and found out what the problem was. And I just thought no one loved us anymore!

    Anyway, Thorwren and I wanted to apologize to anyone that felt we were ignoring them. We tried to catch as many as we could but between the two of us doing it, someone may have gotten skipped. If you think you might have been one of those people, please try us again. Also, you can call me with any questions, comments, or concerns if that works better for you.

    Emails that should be working are:

    adam@hammockgear.com
    info@hammockgear.com
    jenny@hammockgear.com

    So the new site is up. Not many changes. Those that have been to the site before might notice a few things. More stuff to come! Thanks everyone.

    ~Adam (Stormcrow)


    P.s. Gmcttr, sorry about missing you buddy. There is another custom order exactly like yours that we took at around the same time. With everything going on, I caught theirs and thought it was yours I was invoicing. My apologies.

  10. #20
    Moderator
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    Jan 2011
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    Thanks Adam. I apologize for the public airing...it was late and I was frustrated (yeah, I know...poor excuse for being a jerk).

    I'm looking forward to another great Hammock Gear product.

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