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Thread: No response!

  1. #1
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    Question No response!

    Hello, i'm newby to Hanging and have ordered a Swithchback and the MacCat Ultra to top it off with. I received my Switchback but have yet to receive my MacCat Ultra. I have been trying to contact Brian in regards to my order that I placed on 2/19/12. The MacCat Ultra said it was in stock. I assumed it would be delivered in a week. Still have not received it to this date nor have I received a response to my E-mails or pm.. Does anyone have any info that could help in reaching Brian?

  2. #2
    Senior Member angrysparrow's Avatar
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    Please review the Sticky announcement in this same subforum. Brian is closing up shop for the time being.
    I think that when the lies are all told and forgot the truth will be there yet. It dont move about from place to place and it dont change from time to time. You cant corrupt it any more than you can salt salt. - Cormac McCarthy

  3. #3
    Senior Member Slo's Avatar
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    ??? I saw he was shutting down shop, but you'd think he would shut down the site not to take orders??? Puzzling, I can understand your frustration.

    Welcome to the forum, btw
    "I ain't here for a long time, I'm here for a good time"

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  4. #4
    I Learn So Others Can Too FireInMyBones's Avatar
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    When I ordered my OES tarp about a year ago my tarp was in stock and it took about two and a half weeks for it to show up. Others have received their tarps faster. My dealings with Brian have always been good, but require patience.
    -Jeremy

    "If anyone speaks, he should do it as one speaking the very words of God. If anyone serves, he should do it with the strength God provides, so that in all things God may be praised through Jesus Christ. To him be the glory and the power for ever and ever. Amen." 1 Peter 4:11

    Quote Originally Posted by FLRider View Post
    FireInMyBones; he's a mountain goat crossed with a marathoner.
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  5. #5
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    Quote Originally Posted by angrysparrow View Post
    Please review the Sticky announcement in this same subforum. Brian is closing up shop for the time being.
    I wasn't aware of this at the time I placed my order. Thanks for the insight! I wasn't made a member of this forum at the time. I found Brians' website through a google search. There was nothing I saw that said he was shut down on his website at the time I placed my order.

  6. #6
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    Quote Originally Posted by FireInMyBones View Post
    When I ordered my OES tarp about a year ago my tarp was in stock and it took about two and a half weeks for it to show up. Others have received their tarps faster. My dealings with Brian have always been good, but require patience.
    I'll give it some more time. I hope I did not hurt anyone's feelings. It was not my intention. Just thought someone might have a little insight on the issue.

  7. #7
    Senior Member taylo's Avatar
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    And the saga continues. Good luck. Refer to the recents threads in this section for a likely outcome to your problem.

  8. #8
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    Take a read of the "Where's Brian" post. He makes some good stuff, but proper customer communication is not his forte. Hang in there, you'll eventually hear from him. I went through this last year and was on the verge of pulling all of my hair out --- eventually received all of my order!!!

  9. #9
    Senior Member Can't Wait's Avatar
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    I wasn't upset when he closed poor customer service

  10. #10
    Senior Member JPsax's Avatar
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    I bought his 4 season when it was about 2 weeks after his announcement maybe a little later than that. came in maybe 1 and a half weeks later BUT I never got a single email from him other than an automated receipt and a USPS package acceptance from his company. I think its an amazing product and perhaps he should have put a little more time into keeping contact with customers,he did contact many people theres proof on this site, but he did use the payments from OES products to pay for collage; thats a lot of tarps. so many tarps and with school added on it couldnt have been easy. No one really knows why he couldnt get back to people except for Brian himself. I wish him the best of luck in his new career, Im sad to see him close up.
    Every time I hang in a tree I get a coconut to the head.....stupid coconuts

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