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  1. #1
    Member
    Join Date
    Feb 2012
    Location
    South Bedfordshire UK
    Hammock
    WBBB / UKH expedition
    Tarp
    Superfly
    Insulation
    UK Hammocks uq+tq
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    Whoopies/dutchware
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    52

    Jacks-R-Better customer service

    I would just like to thank Jacks r better for their excellent customer service. I ordered some gear a few weeks ago and contacted Jack as the package had not turned up in the UK. Without hesitation they offered to send another order, no quibbles. We agreed to leave it for another week and low and behold I got a card in the post today stating I can collect the package on Monday.
    As it turned out the package had been lost by uk customs for a while.
    We soon voice our discontent at bad customer service but we don't praise good service often enough. So to Jacks, thank you for the service.

  2. #2
    New Member
    Join Date
    Feb 2012
    Location
    Herts, UK
    Posts
    11
    Good to hear. Now, come on, spill!! What did you buy?

  3. #3
    Dutch's Avatar
    Join Date
    Apr 2007
    Location
    Reinholds, PA
    Hammock
    Bridgeskin
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    DIY Blackcat
    Insulation
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    Suspension
    Whoopie sling
    Posts
    5,252
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    196
    The Jacks rock
    Peace Dutch
    GA>ME 2003


    http://dutchwaregear.com

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    8th Annual Mt Rogers Winter Hang Spreadsheet

  4. #4
    Member
    Join Date
    Feb 2012
    Location
    South Bedfordshire UK
    Hammock
    WBBB / UKH expedition
    Tarp
    Superfly
    Insulation
    UK Hammocks uq+tq
    Suspension
    Whoopies/dutchware
    Posts
    52
    Quote Originally Posted by Weekend_Warrior View Post
    Good to hear. Now, come on, spill!! What did you buy?
    If you weren't ducking out on the meet up at the end of the month Rich you could see for yourself, as it is mate you'll have to wait !!!!!
    See you soon Buddy

  5. #5
    Senior Member Funny Money's Avatar
    Join Date
    Dec 2006
    Location
    FL
    Hammock
    Bridge
    Tarp
    JRB 11x10
    Insulation
    JRB UQ, EE TQ
    Suspension
    Dynaglide Whoopies
    Posts
    684
    Yep. the Jacks are awesome to deal with. I especially appreciate their patience in answering ?s prior to an order. Helps me dial in what I need.
    -- Funny Money
    ------------------
    Love 'em while you got 'em

  6. #6
    Customs with any country is frustrating. I once sent back a new item via post that I'd purchased the day before in Canada. They charged me a customs tax of like 35% to get my money back!

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