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  1. #1
    Senior Member ironridger's Avatar
    Join Date
    Apr 2011
    Location
    Virginia,MN
    Hammock
    WBBB 1.1dbl,Grand Trunk
    Tarp
    Superfly
    Insulation
    DIY TQ, Leighlo UQ
    Suspension
    WB straps
    Posts
    133
    Images
    7

    Thumbs up Butt in a Sling Customer Service

    Just a quick adaboy to Butt In A Sling customer service. Just got off the phone to Brian at BIAS because of an order mess up, NO FAULT of his, either myself or Paypal screwed up. He instantly took care of it while on the phone. Thanks again Brian for the service.
    Randy

  2. #2
    Senior Member
    Join Date
    Mar 2011
    Location
    Buffalo, NY
    Hammock
    Hennessy Hammock Backpacker UL
    Tarp
    Stock Diamond Tarp
    Insulation
    HHSS
    Suspension
    Stock
    Posts
    149
    That's very much like my experience that I had with them. Their concern was only about making things right, not about who was at fault.

  3. #3
    dragon360's Avatar
    Join Date
    Nov 2010
    Location
    Toronto, ON
    Hammock
    WBBB/TR, DIY, HH, SB DL, GT UL
    Tarp
    ID/OES/WB/WL
    Insulation
    HG/WB/Go-Lite/WB
    Suspension
    Whoopie/Straps/DW
    Posts
    6,296
    Images
    1
    Feeling very spoiled by all the great customer service from our cottage industries here on the Forum! Really makes it harder to shop for anything non-hammock related.
    The key to immortality is first living a life worth remembering. - St. Augustine

    Some people feel the rain. Others just get wet.
    - Bob Marley

  4. #4
    jbrianb's Avatar
    Join Date
    Dec 2011
    Location
    Covington, TN
    Hammock
    BIAS Hiker Lite Teal/Black
    Tarp
    GG Emergency Shltr
    Insulation
    Leighlo UQ
    Suspension
    BIAS standard kit
    Posts
    694
    Randy: Thanks for the shout out. Making things right, whether the click didn't register right or whether a customer has a problem with a hammock, is important to us. It wasn't necessary to recognize us, but we do appreciate it!
    --
    www.buttinasling.com
    Now carrying the Mini Tattoo Stove!
    Light weight. Low prices. Great gear.

  5. #5
    Member
    Join Date
    Sep 2009
    Location
    Malmö, Sweden
    Hammock
    Speer IIIA
    Tarp
    WinterTarp
    Insulation
    PeaPod
    Suspension
    Need to learn this
    Posts
    97
    I'd also like to praise the BIAS customer service, they have been absolutely delightful to deal with. I asked a few times when the bug net would be ready and they kept me updated the whole time, and when I ordered they made a hammock set and shipped it *within a day*, in spite of being slammed with orders (I've heard).

    Can't wait to see it!

  6. #6
    Rain Man's Avatar
    Join Date
    Nov 2007
    Location
    Nashville, TN
    Hammock
    Modified HH Ultralite
    Tarp
    OES MacCat Deluxe
    Insulation
    DIY UQ & UGQ TQ
    Suspension
    whoopie slings
    Posts
    2,102
    Images
    7

    Thumbs up

    Another big "thumbs up" for Brian and Shane! Great guys to do business with and to hang with.

    Rain Man

    .
    "You can stand tall without standing on someone. You can be a victor without having victims." --Harriet Woods
    .

  7. #7
    Senior Member Rolloff's Avatar
    Join Date
    Dec 2010
    Location
    Leveland
    Hammock
    BIAS WW
    Tarp
    AHE Toxaway
    Insulation
    JRB SS HG Clone
    Suspension
    Whoopies Straps
    Posts
    1,212
    Oh yeah. Same here. Hit BIAS. Get some gear!
    This place you say your lookin' for
    It might have washed out with the rain
    Might not be there anymore
    Might not be the same

    Top that rise and face the pain

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