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  1. #1
    waddy's Avatar
    Join Date
    Jan 2010
    Location
    Northwestern Colorado
    Hammock
    Clark NX-250
    Tarp
    Clark XL, Superfly
    Insulation
    KAQ BQ, JRB TQ
    Suspension
    WS,straps,toggles
    Posts
    481
    Images
    16

    Clark customer service is the best!

    I recently had my NX-250 hanging in the yard when a sudden thunderstorm threatened. I grabbed the hammock, wadded it up, and headed hurriedly through the door into the house. Unfortunately, it snagged on something and caused a stress tear in the fabric of one of the pockets. There was a hole about a half inch in diameter with some associated fabric damage adjacent. I had heard of tent/fabric repair kits, but I called Clark to get their ideas on what would be the best product to use for repair. Spencer informed me that they will do simple repairs such as this for no cost except shipping, which is not very much more than the cost of a repair kit. I decided to give it a try rather than end up with some cobbled up stick-on (which ultimately always un-sticks). When I got the hammock back, I was delighted and impressed at the quality of the patch. There was patch material, which was the exact same material as the pocket, on both the inside and outside of the damaged area, professionally sewn, and in my opinion is FIXED, not "patched up" if you get my meaning. I caught them right in the middle of their very busy season, and it was still repaired and returned in a timely fashion. It just doesn't get any better than that! Thank you Clark.
    Love your enemies, but keep your gun oiled!

    I am a CONCENTRATED vegetarian. I let the cows eat all the grass, and then I eat the cows!

  2. #2
    old4hats's Avatar
    Join Date
    Jan 2012
    Location
    Ball Ground, Ga.
    Posts
    1,868
    Good news for the rest of us Clark owners, should we ever need them. Thanks for posting.

  3. #3
    russwestwood's Avatar
    Join Date
    May 2012
    Location
    Moscow-Russia
    Hammock
    Too many
    Tarp
    Too many
    Insulation
    Too many
    Suspension
    Too many
    Posts
    112
    Images
    94
    Thanks for sharing. Big ups for Clark.
    "From the trees we came, and to the trees we shall return"- me.

  4. #4
    New Member
    Join Date
    Jun 2012
    Location
    norfolk va
    Posts
    30
    I'll give em a try.

  5. #5
    Senior Member cavediver2's Avatar
    Join Date
    Sep 2007
    Location
    Southern IL
    Hammock
    CLARK NX-200 / Clark NA /Warbonnet
    Tarp
    CLARK NX-200 TARP
    Insulation
    PAD and BAG
    Posts
    826
    Images
    33
    that's what you get when you work with a small company. unlike the bigger companys.

    I have had nothing but superior service from sales to Q/A I have never had to send any thing back but the first time i every set mine up i broke a clip and they sent me several free of charge.

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