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  1. #1
    visionarylion's Avatar
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    Unhappy Best price...Worst service

    So i orderd some Amsteel from Redden on sunday useing amazon payments, and the order got delayed (my fault). Well i fixed the error on wed, never recived the trackind number, so i called Redden yesterday and was told that my order would be shipped then.Again i never recived the tracking number. So today I e-mailed them and was told that they still haven't shipped my order. At this point I am verry displeased with the co.
    Now i wish i had used one of the HF vendors. Live and learn I guess.
    Maybe i'll get it some day SOON i hope!!!
    It's not the fall im scared of, it's the sudden stop at the end!!!

    Only hang as high as your willing to fall- H.F. member

  2. #2
    dirtwheels's Avatar
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    I had a great experience with Redden, ordered lash-it & amsteel, had it in a couple of days at a great price. A better price than I got from West Marine shipped to their store, and got it much faster. I went to the redden site directly and entered the HF discount code, simple great service. I paid with a CC, maybe that's the difference.

  3. #3
    MAD777's Avatar
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    Sorry your order got messed up. I'm sure it happens with all of us at one time or another. My experience with Redden has been wonderful, so far.
    Mike
    "Life is a Project!"

  4. #4
    Senior Member XSrcing's Avatar
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    You paid through a 3rd party (Amazon). Redden will have received a drop ship order from them and will ship that order once payment is received.

    When you use a 3rd party system, the company shipping the product (in this case Redden) does not have any order under your name. They have an order from Amazon. So when you call asking where your order is, 90% of the time they have no clue who you are.

  5. #5
    Ramblinrev's Avatar
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    The longer Amazon sits on the order before sending the drop ship notice the more money they make. It may not seem like a lot for one moderate order, but you take 100 of those and you can be talking some nice chunks of change.

    In the interest of full disclosure... I don't like Amazon's policies and business practices. You might say that makes me biased. I won't argue with you.
    I may be slow... But I sure am gimpy.

    "Bless you child, when you set out to thread a needle don't hold the thread still and fetch the needle up to it; hold the needle still and poke the thread at it; that's the way a woman most always does, but a man always does t'other way."
    Mrs. Loftus to Huck Finn

    We Don't Sew... We Make Gear! video series

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  6. #6
    visionarylion's Avatar
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    Quote Originally Posted by XSrcing View Post
    You paid through a 3rd party (Amazon). Redden will have received a drop ship order from them and will ship that order once payment is received.

    When you use a 3rd party system, the company shipping the product (in this case Redden) does not have any order under your name. They have an order from Amazon. So when you call asking where your order is, 90% of the time they have no clue who you are.
    they seemed to know who i was and what i orderd. found my info rightaway
    It's not the fall im scared of, it's the sudden stop at the end!!!

    Only hang as high as your willing to fall- H.F. member

  7. #7
    New Member Rothman's Avatar
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    I have ordered from them a few times with amazon checkout and have never had a problem. It's probably a fluke. Redden marine is a pretty good company.
    If at first you don't succeed...
    You're doing it wrong

  8. #8
    Senior Member NCPatrick's Avatar
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    Here's the official mea culpa from Redden, ICYMI.

    http://hammockforums.net/forum/showt...577#post789577


    "Civilization is the limitless multiplication of unnecessary necessities."
    - Mark Twain
    I go to nature to be soothed and healed, and to have my senses put in order.
    - John Burroughs

  9. #9
    visionarylion's Avatar
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    Quote Originally Posted by NCPatrick View Post
    Here's the official mea culpa from Redden, ICYMI.

    http://hammockforums.net/forum/showt...577#post789577
    thanks i unedrstand s**t happens. was just expecting better service baised oh reviews from fellow members
    It's not the fall im scared of, it's the sudden stop at the end!!!

    Only hang as high as your willing to fall- H.F. member

  10. #10

    Join Date
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    Every order I have placed wiht them shows up in two to three days depending on the time of day I have placed the order.

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