Results 1 to 6 of 6
  1. #1
    New Member Hangwell's Avatar
    Join Date
    Sep 2012
    Location
    Media, PA
    Hammock
    ENO DN
    Tarp
    Using ENO...so/so
    Insulation
    nothin' yet
    Suspension
    Python Straps
    Posts
    11

    Old Rag Mtn Quilt Long - Customer Service

    I order an Old Rag Mtn Quilt two weeks ago and received it promptly. The craftsmanship and quality of the quilt far exceeded my expectations. I used it one night and as I was laying there I thought to myself, I'm sure happy I got the long and not the regular. When I got home I checked the package and realized they had sent me the regular and that is why it felt kinda short to me. I called them up last night and left a message. He returned my call the this morning was very apologetic, accommodating, and told me they would have a new quilt on the way today. I also had a few question regarding the down material which he answered. I was very pleased with my experience despite the mix up on their end.

  2. #2
    dragon360's Avatar
    Join Date
    Nov 2010
    Location
    Toronto, ON
    Hammock
    WBBB/TR, DIY, HH, SB DL, GT UL
    Tarp
    ID/OES/WB/WL
    Insulation
    HG/WB/Go-Lite/WB
    Suspension
    Whoopie/Straps/DW
    Posts
    6,294
    Images
    1
    Congrats on the new gear!
    The key to immortality is first living a life worth remembering. - St. Augustine

    Some people feel the rain. Others just get wet.
    - Bob Marley

  3. #3
    Boulderman's Avatar
    Join Date
    Aug 2011
    Location
    Boulder, CO
    Hammock
    Ridgerunner, NX-250, DIY
    Tarp
    Cloudburst
    Insulation
    JRB over, WB under
    Suspension
    Dutchware bling
    Posts
    202
    The ORM is one sweet quilt. I'm excited to get out in the frigid temps again this winter!
    Potential is nothing without hard work.

  4. #4
    New Member Hangwell's Avatar
    Join Date
    Sep 2012
    Location
    Media, PA
    Hammock
    ENO DN
    Tarp
    Using ENO...so/so
    Insulation
    nothin' yet
    Suspension
    Python Straps
    Posts
    11
    Yeah, the regular performed well but it only got to around 50*. I'm waiting on a 0* incubator for HG, and the return of my DN from ENO. Can't wait to get out there in the teens.

  5. #5
    Rat's Avatar
    Join Date
    Oct 2006
    Location
    Bertram, Texas
    Hammock
    DIY 126 x 60 Tablecloth
    Tarp
    JRB 10 x 11
    Insulation
    MMG IX Universal
    Suspension
    Whoopie
    Posts
    1,100
    Images
    22
    You can't beat The Jacks for quality and service, or, more importantly, quality service.
    "I aim to misbehave." - Capt. Mal Reynolds
    Mind of a Rat Youtube Channel

  6. #6
    Flounder's Avatar
    Join Date
    Sep 2009
    Location
    Springfield, MO
    Hammock
    Ridgerunner
    Tarp
    Superfly
    Insulation
    HG TQ- Lynx UQ
    Suspension
    Stock
    Posts
    162
    Their customer service is top notch. While I was out on The AT in February, I emailed them on a Saturday morning about getting a Mount Washington 4 quilt from them. I believe it was Pan who contacted me less than an hour later. He completed the sale over the phone and then mailed the quilt to my next town resupply. I wasn't expecting to hear from them until Monday morning.

    The Old Rag Mountain, which is my winter top quilt of choice, is a great piece of gear too!

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •