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  1. #1
    HangingOut's Avatar
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    Hammock Gear customer service??

    My next purchase will a cuben tarp with doors. The HammockGear model was at the top of my list so I emailed them asking about some customizations (just like they suggest on their web site). It is going on two weeks and I have not heard a thing. I may have to consider my second choice if this is the service I can expect.

  2. #2
    Callahan's Avatar
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    Hey HangingOut, something doesn't sound right. Adam and Jenny are usually really diligent on their email. There is a chance that your email was missed or is getting spammed. I would try giving them a call. They have been corresponding back and forth with me this week.

    Cheers!
    Last edited by Callahan; 11-01-2012 at 00:16.

  3. #3
    body942's Avatar
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    I've had that happen too, just send the email, and then chase it after a few days with a phone call. They are superawesome people and welcome the conversations / voicemails. Keep it friendly and calm, even though you are anxious for gear. I've stuck almost exclusively with HG and will continue to do so, even with emails slipping through the cracks.
    -Bill

    "...the wolf shows up. Then the entire flock tries desperately to hide behind one lonely sheepdog."
    -LTC D. Grossman

  4. #4
    stormcrow's Avatar
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    Quote Originally Posted by HangingOut View Post
    ...so I emailed them asking about some customizations (just like they suggest on their web site). It is going on two weeks and I have not heard a thing.
    Hi Hangingout,

    Really sorry about missing that email. Jenny and I have a good number of email correspondences going on right now with custom orders. Tis the season, . Resend the email or shoot me your name and I will look for it, and make it up to you. Again, my apologies.

    ~Adam

    Quote Originally Posted by body942 View Post
    I've had that happen too, just send the email, and then chase it after a few days with a phone call.
    Yep, Bill has been trying to get/keep my attention for years now... Speaking of which, I PROMISE I will not go to sleep until I send that quote your way...

    ~Stormcrow

  5. #5
    SwinginIt's Avatar
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    Jun 2012
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    Unless they've gotten it fixed the info@hammockgear.com email isn't working. I think the other one is hammockgear@gmail.com
    "As a well spent day brings happy sleep, a well spent life brings happy death." -Da Vinci

  6. #6
    Senior Member lazy river road's Avatar
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    I've had Adam and Jenny on speed dial for years ....They offer excellent product and great customer service. Their so good they just get bogged down every now and again so sometimes you just have to keep after them. It's well worth it IMHO.
    Sometimes I like to hike and think, And sometimes I just like to hike.

    Hiking is'ent about waiting for the storm to pass its about learning to hike in the rain.

  7. #7
    2Tall's Avatar
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    Quote Originally Posted by SwinginIt View Post
    Unless they've gotten it fixed the info@hammockgear.com email isn't working. I think the other one is hammockgear@gmail.com
    it works. I just used it to initiate a convo about some rework (not their fault) ...andd some new winter quilts for me and the lady.

    Ive had to send a reminder email I think once but thats not bad considering it two people handling orders.

    You can expect some nice quilts/tarps....endless attention to custom needs. Sometimes a friendly phone call about your order. Often a status update on your order if you need it. Patience in your learning experiece and mountain of questions that youre gonna have about material, suspension, weight, tarp options, cat cuts..temp ratings etc etc. And if you do ever have an issue you can expect a quick fix and a kind appology. Not to shabby in my opnion.

    4 quilts, 1 Tarp, and about to order 4 more quilts....and I am.just one of many.
    Sticking feathers up your butt does not make you a chicken!

  8. #8
    dragon360's Avatar
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    Happens sometimes that something falls through (has happened to me as well). Always seems best to me to follow up soon after. Considering the amount of correspondence they are trying to wade through daily, a hiccup here and there can be expected but not be determination around their customer service.
    The key to immortality is first living a life worth remembering. - St. Augustine

    Some people feel the rain. Others just get wet.
    - Bob Marley

  9. #9
    HangingOut's Avatar
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    OK, the email has been re-sent. By the sound of feedback from the folks above in this thread your operation is the one to buy from. No negative press was intended. Thanks for your gracious response.

  10. #10
    dragon360's Avatar
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    Good luck and enjoy your downy goodness and cuben fiber fun!
    The key to immortality is first living a life worth remembering. - St. Augustine

    Some people feel the rain. Others just get wet.
    - Bob Marley

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