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  1. #21
    Eagle Eye's Avatar
    Join Date
    Feb 2011
    Location
    Mount Joy, pa
    Hammock
    Switchback and WBBB
    Tarp
    Cuban w/ Tarp Flyz
    Insulation
    HammockGear TQ/UQ
    Suspension
    Whoopie Hook
    Posts
    147
    Quote Originally Posted by Raoul Duke View Post
    Does Dutchware normally send a shipping notification? I ordered my stuff on Monday and haven't heard anything from them. This is my first order from them, so I don't know what to expect.
    Notifications get sent with every shipped product at the end of the day, usually around 5:00 pm (the post office closes at 4:30 and I am usually the last customer there). Please remember that with the complete suspension, spliced flyz and stringers and our newest ridgelines, I create these as they are ordered. There are just too many options to keep every spliced item and hugger/strap length stocked. I do try to create extra of standard stuff but as soon as I get a couple extra items made you all come along and buy it all up. Can't complain about that.

    Plus since I do not technically work for Dutchware, our companies work together to create the magic, I get to create my own hours. The opportunity to enjoy life more because of what Dutch has given me is something that I take advantage of. I cannot thank him enough for allowing me to be the sole Elf, it is the best "job" I could ever imagine. You all think he is a generous and caring person but you only see the Tarp, there is so much more underneath that is even better.

    My wife and I have a single grandson who is 3 1/2 and spends 2-3 nights/days a week with us. When he is here I get to enjoy being with him and for nothing will I give that up. I do miss sleeping on those days. I missed to much time with my three stepchildren growing up because of the flawed thinking that work was the most important thing in my life. I am glad I got the chance to let life teach me that lesson while I still have a chance to enjoy it. Since my wife had a major back surgery last month and has been down (she is doing fantastic now though and helping around the shop and house again) it has been pretty hectic.

    All that being said we do strive to get all orders out the same or next day and for the most part we have been able to do that. If there ever is a need for parts or anything Dutchware sells to be delivered to you with deadline, ie an upcoming hang, please let me know either in your order or by emailing me at keith@dutchwaregear.com and I will either put an even greater effort or if needed we can even manually upgrade the shipping method. I am very flexible and as you all know Dutch will not spare any expense or effort to make sure every customer is completely satisfied, another reason I am proud to work with him.

    Please except our best wishes for a Merry Christmas, Happy Holiday Season and a Prosperous New Year!!

  2. #22
    steveflinn's Avatar
    Join Date
    Oct 2012
    Location
    San Francisco, CA
    Hammock
    Wilderness Logics Snipe
    Tarp
    Old Man Winter
    Insulation
    HammockGear Quilts
    Suspension
    Dyna-Linestrap
    Posts
    287
    Images
    10
    Quote Originally Posted by itsjustbusiness999 View Post
    Customer service is just top notch here.
    I don't think so.

    I think the whole apparatus has been attached to an anchor point somewhere above the notches altogether, likely with some kind of physics-defying alien coupling technology.

  3. #23
    craige's Avatar
    Join Date
    May 2012
    Location
    Midlothian, Scotland
    Hammock
    DIY End Channel
    Tarp
    DIY Winter tarp
    Insulation
    Zeppelin and sb
    Suspension
    Amsteel UCRs
    Posts
    1,020
    Images
    4
    Quote Originally Posted by steveflinn View Post
    I don't think so.

    I think the whole apparatus has been attached to an anchor point somewhere above the notches altogether, likely with some kind of physics-defying alien coupling technology.
    Where's that damned like button? +1

  4. #24
    Dutch's Avatar
    Join Date
    Apr 2007
    Location
    Reinholds, PA
    Hammock
    Bridgeskin
    Tarp
    DIY Blackcat
    Insulation
    DIY Quilts
    Suspension
    Whoopie sling
    Posts
    5,253
    Images
    196
    It really pleases me to here good feedback on customer service as I put a lot of effort into it. Sometimes we really bend over backwards and it feels like an obligation that we are glad to do, but to get such positive reviews is an unexpected pleasure.
    Peace Dutch
    GA>ME 2003


    http://dutchwaregear.com

    Visit Dutchwaregear on facebook (and like it)

    8th Annual Mt Rogers Winter Hang Spreadsheet

  5. #25
    steveflinn's Avatar
    Join Date
    Oct 2012
    Location
    San Francisco, CA
    Hammock
    Wilderness Logics Snipe
    Tarp
    Old Man Winter
    Insulation
    HammockGear Quilts
    Suspension
    Dyna-Linestrap
    Posts
    287
    Images
    10
    Don't let OSHA hear about the backwards-bending thing, they'll drown you in paperwork.

  6. #26
    Loki's Avatar
    Join Date
    May 2012
    Location
    Western, NC
    Hammock
    WB, JRB, WL
    Tarp
    How's the weather?
    Insulation
    JRB, UGQ, WL
    Suspension
    Strap'BinerWhoopie
    Posts
    1,712
    Images
    50
    That Dutch and his Elves have done it again! Amazing turnaround!

    I placed two separate orders on Friday 28th - including a request for a custom item.
    Received an email almost immediately - clarified the custom request and

    Voila!

    • Today, next business day, Monday 31st - Both orders arrived as specified.


    WOW! Great service from www.dutchwaregear.com (as always).

    Thanks Dutch! Thanks Elves! Thanks Tato!

    Last edited by Loki; 12-31-2012 at 18:35.
    - Loki,

    "Climb the mountains and get their good tidings.
    Nature's peace will flow into you as sunshine flows into trees.
    The winds will blow their own freshness into you, and the storms their energy,
    while cares will drop away from you like the leaves of Autumn."
    John Muir

  7. #27
    Jcavenagh's Avatar
    Join Date
    Nov 2010
    Location
    Chicago Area
    Hammock
    WBBB DL 1.1 & 1.7
    Tarp
    HG Cuben
    Insulation
    HG Incbtr-AH Potmc
    Suspension
    WB Adj Web
    Posts
    1,172
    Images
    22
    Yep...My daughter placed an order 0n 12/16...it shipped 12/18.
    USPS got kinda slow...I inquired roundabout 12/28 or so to see if they had a tracking #. Got a reply in like 45 minutes.

    The stuff showed up in the mailbox today(LOVE IT). Anyway, I let Dutch and the elf know it got here and BOTH of them replied to me independently. So, some folks who take pride in what they do make customers feel like important people. How do you spell SERVICE?
    The road to success is always under construction.
    http://hikingillinois.blogspot.com/

  8. #28
    Callahan's Avatar
    Join Date
    Dec 2010
    Location
    BC, Canada
    Hammock
    WB Ridgerunner, dbl 1.0 BB, Bias WW
    Tarp
    HG Custom 4S
    Insulation
    WB Lynx, HG, MB
    Suspension
    DIY Whoopies
    Posts
    1,060
    Another satisfied customer here...nothing but great service from the Dutchware crew on every order I have placed. Flyz, dynaglide, quilt clips, dutch hooks, and now the Dutch Biners to trick out my RidgeRunner. Every order has been processed and shipped quickly, and every piece of gear is in use, holds up great, and lightens or improves my setup. Great gear, excellent service every time!

    Cheers

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