The down in the HG Incubator runs length wide in baffles. When I first got mine, it was bunched up in the end. One of the advantages of down UQs is that you can move the down around to improve the ability to heat an area. In my case, I worked the down lengthwise down the baffle. On the cross baffle ones (like JacksRBetter), you can force the down down into the bottom as needed, thinning out the sides, or vice versa.
Received my Burrow 0+4oz and it is so nice. It is as big as my Incubator 0.
In the depths of winter I finally learned there was in me an invincible summer. [Albert Camus]
Just Jeff already told you to take this little drama to PM or email, where it is more appropriate.
HG already made contact with you that way and offered the remedy of your choice. Take them up on it, or don't. But we've heard enough complaints until you deal with them directly.
“I think that when the lies are all told and forgot the truth will be there yet. It dont move about from place to place and it dont change from time to time. You cant corrupt it any more than you can salt salt.” - Cormac McCarthy