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  1. #1
    Senior Member Brother Jeffrey's Avatar
    Join Date
    Aug 2011
    Location
    Euclid, OH
    Hammock
    RG60
    Tarp
    MacCat
    Insulation
    HG 20*
    Suspension
    Makin' whoopie
    Posts
    132

    As usual, HG pulls through

    I got my 20* Incubator in late winter/early spring of this year. This was, as many know, during the suspension switchover from the primary suspension alone to the primary/secondary combo that they have now. I guess during the switchover they were toying with the idea of going with only what is now called the secondary suspension as my quilt didn't have the primary suspension that runs the length of the quilt. It worked fine all year for me with only the secondary system and I figured it was fine this way, but we all know how mild this last year has been. Well, I recently had it out in some sub-freezing temps and noticed I had a little draft in that region where the sun doesn't shine (except on tuesdays and most weekends.) I have never had this issue using their older quilts with only the primary suspension. I contacted them via e-mail and woke up to a response the next morning. Awesome! Even more awesome, they told me to send it on over to them and they would install the primary suspension at no charge, and being the generous folks they are, offered a few perks that I couldn't refuse. Despite how busy I assume they are this time of year especially, I had it back in what I consider to be an extremely fast turnover time of a week and a half. So to wrap this up (at last, I know,) if you are on the fence concerning who to go with for your quilts, the HG folks are great people and will never fail at treating their customers with the highest level of service (despite what many of we scoundrels actually deserve.)
    Those who speak don't know, those who know don't speak.

    “They deem me mad because I will not sell my days for gold; and I deem them mad because they think my days have a price. ” ― Khalil Gibran

  2. #2
    breyman's Avatar
    Join Date
    Aug 2012
    Location
    Denver, CO
    Hammock
    WBRR, WBBB XLC
    Tarp
    Superfly
    Insulation
    Variety of Quilts
    Suspension
    Whoopie/SRS/Straps
    Posts
    1,807
    +1 on HammockGear. Great gear, good prices and awesome folks there.
    Brian
    Denver, CO
    Father. Husband. Scoutmaster.

  3. #3
    dragon360's Avatar
    Join Date
    Nov 2010
    Location
    Toronto, ON
    Hammock
    WBBB/TR, DIY, HH, SB DL, GT UL
    Tarp
    ID/OES/WB/WL
    Insulation
    HG/WB/Go-Lite/WB
    Suspension
    Whoopie/Straps/DW
    Posts
    6,296
    Images
    1
    Congrats on having your baby back up and running to you!
    The key to immortality is first living a life worth remembering. - St. Augustine

    Some people feel the rain. Others just get wet.
    - Bob Marley

  4. #4
    New Member Jammmin's Avatar
    Join Date
    Jul 2012
    Location
    Mentor, Ohio
    Hammock
    DangerBird, BIAS WW Micro
    Tarp
    HG Cuben 4S
    Insulation
    UGQ, HG, JRB
    Suspension
    Dutchware, Whoops
    Posts
    24
    Adam and Jenny are great people that make great gear. They have always taken care of me. I am sure they are swamped right now with the Black Friday fallout. Highly recommended!!

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