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  1. #1
    Alberta Hanger snidetripod's Avatar
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    Talking Can't use my new JRB MW4. (solved)

    Hello, just got my brand new MW4 today. Overall, I am very happy with it's construction . It is a beautiful peice of gear that I know I will enjoy for years to come. The only problem,. There is a sheet that comes with the UQ inside the quilt bag that describes the quilt and what comes with it, and at the bottom it says " Compression/Stuff Sack & Suspension System Included." I don't mean to whine, but I have been waiting to get this package for quite some time, and alas, I can't play with my new toy. Is this an ongoing problem with JRB? Has anyone else run across this problem? Will they ship me the required SS?


    sincerely...
    Snide Tripod
    Last edited by snidetripod; 01-22-2013 at 19:58. Reason: issue solved
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  2. #2
    HangingKayaker's Avatar
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    I'm guessing it was just something that was overlooked. Sometimes these things happen with the cottage guys. I'd give them a call or email and I'm sure the'd make it right by you.

  3. #3
    Senior Member angrysparrow's Avatar
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    That's very unusual, and yes they'll fix it.

    It wouldn't have been a question if you'd contacted them first, I suspect.
    I think that when the lies are all told and forgot the truth will be there yet. It dont move about from place to place and it dont change from time to time. You cant corrupt it any more than you can salt salt. - Cormac McCarthy

  4. #4
    Alberta Hanger snidetripod's Avatar
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    Quote Originally Posted by HangingKayaker View Post
    I'd give them a call or email and I'm sure the'd make it right by you.
    Already done. I hope they get back to me soon.
    Check out my youtube channel. Vids about hammock camping, geocaching and outdoor fun.
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  5. #5
    Alberta Hanger snidetripod's Avatar
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    I would just like to add, that this thread is not intended to bash JRB in anyway, shape, or form. I am very pleased with the quality of this UQ that I ordered, and I am sure that when I am in contact with The Jacks, everything will be taken care of.
    Last edited by snidetripod; 01-22-2013 at 18:03. Reason: grammar
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  6. #6
    Alberta Hanger snidetripod's Avatar
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    Can anyone tell me the length of the cord used in the SS? I am going to try and make my own, it looks easy enough.
    Last edited by snidetripod; 01-22-2013 at 18:03. Reason: spelling
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  7. #7
    BIG JEFF's Avatar
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    Trial and error seems to work well I had to add an extension on the nest so it would fit my safari. Than shorten it up for the deep jungle. Good luck be warm.

  8. #8
    Member I hear banjos's Avatar
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    Quote Originally Posted by snidetripod View Post
    Hello, just got my brand new MW4 today. Overall, I am very happy with it's construction . It is a beautiful peice of gear that I know I will enjoy for years to come. The only problem, no suspension system. There is a sheet that comes with the UQ inside the quilt bag that describes the quilt and what comes with it, and at the bottom it says " Compression/Stuff Sack & Suspension System Included." I don't mean to whine, but I have been waiting to get this package for quite some time, and alas, I can't play with my new toy. Is this an ongoing problem with JRB? Has anyone else run across this problem? Will they ship me the required SS?


    sincerely...
    Snide Tripod


    I purchased the same set up in the fall...and can assure you it was probably just an oversight...they were great to deal with, including questions I had after I tested the gear... the stuff sack also works great to get everything compressed nicely... Good luck, I am sure you will enjoy the gear once you receive the missing components..
    When asked why I sleep with my shoes on? I don't need to out run a bear, just need to out run my camp mates.

  9. #9
    thorwren's Avatar
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    I'm glad we're not the only ones guilty of this mistake!

  10. #10
    Alberta Hanger snidetripod's Avatar
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    Just got off the phone with Jack, yes he called me personally only an hour after me sending the email. They are shipping me a SS priority tomorrow. I guess I should have waited for a reply before I started a crazy rant on this forum, how unprofessional of me. This is by far the greatest customer service ever. Hands down. My thanks to everyone at JRB for the fine, quality products they make, and for the great customer service. I will definitely be spending more $$$$ on Jacks R Better merchandise.
    Last edited by snidetripod; 01-22-2013 at 20:01.
    Check out my youtube channel. Vids about hammock camping, geocaching and outdoor fun.
    Adventures With Snide Tripod

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