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  1. #1
    Unofficial Trail Dozer halfastronomical's Avatar
    Join Date
    Oct 2011
    Location
    Little River Canyon, Alabama
    Hammock
    Any old rag will do... WBRR <3
    Tarp
    Leaves/Luck/Cuben
    Insulation
    UnluckyGeese of HG
    Suspension
    Whoopiedyne Vines
    Posts
    778
    Images
    5

    Hammock Gear Customer Service...

    <haha! made you look!!!>

    OK, I previously had a problem with communication with Adam and Jenny.

    After I finally got a good line of communication open, I have to say that I have never had a vendor offer so much help.

    They made me an offer that was so good, I had to turn it down! It was waaay too generous, and that is all I am going to say.

    So, if I ever need another quilt or tarp, I will be giving them a call FIRST.

    Their products are top notch and, and their service now exceeds my expectations.

    I was not paid or bribed for this comment!
    Trail information, photos, waterfalls and vistas on the DeSoto Scout Trail facebook page.
    https://www.facebook.com/desoto.trai.../photos_albums


    Soon I'll lose these rags and run, Returning to the wild where I'm from. -Chris Whitley

  2. #2
    dragon360's Avatar
    Join Date
    Nov 2010
    Location
    Toronto, ON
    Hammock
    WBBB/TR, DIY, HH, SB DL, GT UL
    Tarp
    ID/OES/WB/WL
    Insulation
    HG/WB/Go-Lite/WB
    Suspension
    Whoopie/Straps/DW
    Posts
    6,294
    Images
    1
    Glad it worked out for you - nice to know they really tried! There will always be those that fall through on occasion.
    The key to immortality is first living a life worth remembering. - St. Augustine

    Some people feel the rain. Others just get wet.
    - Bob Marley

  3. #3
    MAD777's Avatar
    Join Date
    May 2009
    Location
    South Florida
    Hammock
    DIY, WBBB &amp; Switchback
    Tarp
    HG cuben,OES Spinn
    Insulation
    DIY down 3/4 UQ/TQ
    Suspension
    Dynaglide &amp; Dutch
    Posts
    8,548
    Images
    39
    Kudos to you for not taking advantage of a situation, also!

    One thing I have learned about cottage industry vendors is not to lose sleep, even if something gets off track. I know it will all work out. I can't say that about mainstream businesses.

    HammockGear is an exemplary model for the cottage industry.
    Mike
    "Life is a Project!"

  4. #4
    Caveman's Avatar
    Join Date
    Apr 2012
    Location
    Springtown, Tx.
    Hammock
    WL Lite Owl / DIY
    Tarp
    Tadpole
    Insulation
    How cold is it?
    Suspension
    Always Changing :)
    Posts
    2,005
    Glad you all were able to work things out. I feel all warm and fuzzy inside
    If you ain't havin' fun, you're doin' it wrong

  5. #5
    Senior Member lazy river road's Avatar
    Join Date
    Sep 2009
    Location
    Baltimore, MD
    Hammock
    Warbonnet
    Tarp
    HG/BWWD/Z-Packs
    Insulation
    Hammock Gear
    Suspension
    Woopies &amp; Straps
    Posts
    3,237
    Images
    152
    Sounds just about right for Hammock Gear. Been ordering from then from the beginning and will order from them till the end.
    Sometimes I like to hike and think, And sometimes I just like to hike.

    Hiking is'ent about waiting for the storm to pass its about learning to hike in the rain.

  6. #6
    Unofficial Trail Dozer halfastronomical's Avatar
    Join Date
    Oct 2011
    Location
    Little River Canyon, Alabama
    Hammock
    Any old rag will do... WBRR &lt;3
    Tarp
    Leaves/Luck/Cuben
    Insulation
    UnluckyGeese of HG
    Suspension
    Whoopiedyne Vines
    Posts
    778
    Images
    5
    Quote Originally Posted by Caveman View Post
    Glad you all were able to work things out. I feel all warm and fuzzy inside
    Me too, Caveman!
    Trail information, photos, waterfalls and vistas on the DeSoto Scout Trail facebook page.
    https://www.facebook.com/desoto.trai.../photos_albums


    Soon I'll lose these rags and run, Returning to the wild where I'm from. -Chris Whitley

  7. #7
    Old Gorge Rat Hawk-eye's Avatar
    Join Date
    Feb 2007
    Location
    Oak Ridge & Linville Gorge, North Carolina
    Hammock
    HHE, 2QZQ Mod4, Jerry 5 DIY
    Tarp
    HG Cuben/SFly Camo
    Insulation
    HammockGear Prod.
    Suspension
    Use them all!
    Posts
    9,807
    Images
    3
    You don't have to convince me of how good their customer service is ...


    WARNING: Will discuss Rhurbarb Strawberry Pie and Livermush at random.


    "A democracy is two wolves and a small lamb voting on what to have for dinner.
    Freedom under a constitutional republic is a well armed lamb contesting the vote." ... B.Franklin


    Home of the Gorge Rats: Linville Gorge
    My Videos YouTube Channel
    Photo collections Flickr Photostream


    Gorge Rat Productions On FaceBook

  8. #8
    Unofficial Trail Dozer halfastronomical's Avatar
    Join Date
    Oct 2011
    Location
    Little River Canyon, Alabama
    Hammock
    Any old rag will do... WBRR &lt;3
    Tarp
    Leaves/Luck/Cuben
    Insulation
    UnluckyGeese of HG
    Suspension
    Whoopiedyne Vines
    Posts
    778
    Images
    5
    Hawk-Eye. That video is funny and the stories were amazing. I have never seen that one before and I am glad you shared it with me. I do have to say, while my shipping was pretty fast, i forgot to upgrade to ubersurface shipping. <noted>
    Trail information, photos, waterfalls and vistas on the DeSoto Scout Trail facebook page.
    https://www.facebook.com/desoto.trai.../photos_albums


    Soon I'll lose these rags and run, Returning to the wild where I'm from. -Chris Whitley

  9. #9
    Old Gorge Rat Hawk-eye's Avatar
    Join Date
    Feb 2007
    Location
    Oak Ridge & Linville Gorge, North Carolina
    Hammock
    HHE, 2QZQ Mod4, Jerry 5 DIY
    Tarp
    HG Cuben/SFly Camo
    Insulation
    HammockGear Prod.
    Suspension
    Use them all!
    Posts
    9,807
    Images
    3
    Quote Originally Posted by halfastronomical View Post
    Hawk-Eye. That video is funny and the stories were amazing. I have never seen that one before and I am glad you shared it with me. I do have to say, while my shipping was pretty fast, i forgot to upgrade to ubersurface shipping. <noted>
    That's the only service from Adam I DON'T reccomend! That boy's gotta heck of an aim!

    WARNING: Will discuss Rhurbarb Strawberry Pie and Livermush at random.


    "A democracy is two wolves and a small lamb voting on what to have for dinner.
    Freedom under a constitutional republic is a well armed lamb contesting the vote." ... B.Franklin


    Home of the Gorge Rats: Linville Gorge
    My Videos YouTube Channel
    Photo collections Flickr Photostream


    Gorge Rat Productions On FaceBook

  10. #10
    Traverson's Avatar
    Join Date
    May 2012
    Location
    Mt. Vernon, Iowa
    Hammock
    WBBB,WBRR,DD
    Tarp
    SF,CB
    Insulation
    Incubator, lynx
    Suspension
    WB straps
    Posts
    213
    I bought a 20 degree incubator from HG and the customer service and product where both great. I will buy from them again.

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