Results 1 to 4 of 4
  1. #1
    Mullach' Abu XTrekker's Avatar
    Join Date
    Jun 2012
    Location
    Hampton Roads, Virginia
    Hammock
    DIY - Canoe Hammock
    Tarp
    DIY Hex Tarp
    Insulation
    DIY TQ and UQ
    Suspension
    DIY UCRs
    Posts
    2,014
    Images
    83

    Thumbs up Strapworks.com Customer Service

    Well I ordered some webbing from strapworks.com. Ordered few Poly Ribbons for wrist lanyards on some of the bamboo trekking poles that I am making and got a set of 1" polyester webbing straps also. Unfortunately there was a mix up and they sent me 1" polyester ribbon instead of the webbing for the straps. Sent them an email and Thomas Foster(Owner) responded immediately and through a few exchanges of emails and photos he was more than happy to send me out the correct 1" webbing and I was able to keep the ribbon free of charge without having to go though the hassle of sending it back and waiting for the correct webbing to be sent out. Webbing is being sent out today and I cant wait to get it and set up my wife's new suspension.

    All businesses make mistakes from time to time but it comes down to how they fix the mistake that sets some businesses apart from others. The response was immediate and resolved the same day. I will be ordering from them again for sure.

  2. #2
    MDSH's Avatar
    Join Date
    Aug 2012
    Location
    Snyder, TX
    Hammock
    DIY 30d MARPAT
    Tarp
    DIY .74 oz cuben
    Insulation
    Marmot Mod
    Suspension
    ISLS with UCRs
    Posts
    2,175
    Amen, X. It's great to get good service.

    .
    Mike

    But Jesus often withdrew to lonely places and prayed. (Luke 5:16 NIV)

    He said to them, “But now let the one who has a moneybag take it, and likewise a knapsack. And let the one who has no sword sell his cloak and buy one." (Luke 22:36 ESV)

    While people are saying, “There is peace and security,” then sudden destruction will come upon them as labor pains come upon a pregnant woman, and they will not escape. (1 Thessalonians 5:3 ESV)

  3. #3
    Redoleary's Avatar
    Join Date
    Feb 2009
    Location
    Pennfield Twp, MI
    Hammock
    DIY gathered end
    Tarp
    Hinterland gear
    Insulation
    down bag
    Suspension
    strap & E.T.'s
    Posts
    3,183
    Images
    69
    Strapworks has always given me good service. They're a good group.
    Good luck,
    RED

    My Youtube Channel

    Deep peace of the running wave to you.
    Deep peace of the flowing air to you.
    Deep peace of the quiet earth to you.
    Deep peace of the shining stars to you.
    Deep peace without end to you.
    adapted from - ancient gaelic runes

  4. #4
    kayak karl's Avatar
    Join Date
    Dec 2007
    Location
    South, South Jersey
    Posts
    3,173
    Images
    7
    i placed my first order with them in '08 for Ploy straps. never been disappointed
    It's not procrastinating, its proactively delaying the implementation of the energy-intensive phase of the project until the enthusiasm factor is at its maximum effectiveness.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •