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  1. #1
    New Member
    Join Date
    Nov 2012
    Location
    Southern Appalachia
    Posts
    30

    Is it just me or...

    Is Paul the nicest, most helpful vendor ever??? I screwed up my order and he was extremely helpful in fixing it.

  2. #2
    Still a Hooligan Stone's Avatar
    Join Date
    Jul 2009
    Location
    The Free State of Ludington
    Hammock
    WBBB/Darien 11'
    Tarp
    MacCat Deluxe
    Insulation
    UnderGround Quilts
    Suspension
    Whoopies
    Posts
    974
    Images
    6
    Not just you buddy. Paul is the tops!
    Its a proven fact that 78.4% of all statstics are made up on the spot.

    Stone's Videos

  3. #3
    Senior Member jerhangin11's Avatar
    Join Date
    Apr 2012
    Location
    South Jordan, Utah
    Hammock
    BIAS WWM
    Tarp
    HG 4 season Cuben
    Insulation
    20* burrow/incubtr
    Suspension
    Webs,whoopi,&dutch
    Posts
    109

    Is it just me or...

    His email response time is the best I've encountered from the vendors here, he makes it easy to get your gear customized

  4. #4
    Senior Member desmobob's Avatar
    Join Date
    Sep 2010
    Location
    upstate NY
    Hammock
    WBBB XLC dbl. 1.7, ENO Dblnst
    Tarp
    Superfly, MCat Dlx
    Insulation
    Zep/Incu/NewR/SSnv
    Suspension
    tree strap/whoopie
    Posts
    354
    Quote Originally Posted by jerhangin11 View Post
    His email response time is the best I've encountered from the vendors here, he makes it easy to get your gear customized
    +1!!

    Paul was very responsive in helping me come up with the custom features I needed in a Zeppelin UQ. And when I received it, I found the product is as great as the customer service!

    I have a whole spare room full of sleeping bags, quilts, etc., but for some reason, my UGQ Zeppelin is the prettiest. It has a certain look of quality I can't describe, but I enjoy looking at and I'm proud to show it off.

    Take it easy,
    desmobob

  5. #5
    Caveman's Avatar
    Join Date
    Apr 2012
    Location
    Springtown, Tx.
    Hammock
    WL Lite Owl / DIY
    Tarp
    Tadpole
    Insulation
    How cold is it?
    Suspension
    Always Changing :)
    Posts
    2,005
    Not just you. Paul is awesome.....and he does awesome work.

    I've dealt with other vendors that take several days to reply to simple questions (and I've actually taken my business elsewhere because of that) but never the case with Paul. He's always replied promptly and never made me feel stupid for asking questions (even if they were kinda silly) UGQ is great!
    If you ain't havin' fun, you're doin' it wrong

  6. #6
    New Member
    Join Date
    Nov 2012
    Location
    Southern Appalachia
    Posts
    30
    He's on top of his emails and calls a lot better than some other vendors.

  7. #7
    Senior Member lilricky's Avatar
    Join Date
    Sep 2010
    Location
    Kissimmee, FL
    Hammock
    Warbonnet Ridgerunner
    Tarp
    UGQ Hanger 12
    Insulation
    HG TQ, HG UQ
    Suspension
    Whoopiesling AIO
    Posts
    742
    Images
    14
    Both Paul and Missy are extremely friendly and helpful, when they came down to the Florida Hang, we were thinking of making them "official" Southerns because they're so nice!

  8. #8
    Loki's Avatar
    Join Date
    May 2012
    Location
    Western, NC
    Hammock
    WB, JRB, WL
    Tarp
    How's the weather?
    Insulation
    JRB, UGQ, WL
    Suspension
    Strap'BinerWhoopie
    Posts
    1,711
    Images
    50
    True that lilricky! I met Paul and Missy at the FF3 Florida hang then again last weekend at the NC Smoked Butt Hang. This time was able to take a close look at some of the UGO gear and marveled at the features. Honorary southerners? Well yup, they would qualify.
    - Loki,

    "Climb the mountains and get their good tidings.
    Nature's peace will flow into you as sunshine flows into trees.
    The winds will blow their own freshness into you, and the storms their energy,
    while cares will drop away from you like the leaves of Autumn."
    John Muir

  9. #9
    New Member
    Join Date
    Feb 2013
    Location
    Vancouver, WA
    Posts
    9
    Paul's great with the phone too! I called him when I ordered my UQ, and while I didn't get him immediately he called me back in ~20 minutes. He'd already looked up my order and everything. Amazing customer service!

  10. #10
    SteveJJ's Avatar
    Join Date
    Sep 2011
    Location
    Minneapolis, MN
    Hammock
    DangerBird 72
    Tarp
    Kelty 12' for now
    Insulation
    UGQ Zeppelin 20
    Suspension
    Whoopie Sling, DIY
    Posts
    339
    I had the pleasure of meeting Paul in the Black Hills last Summer. I do small business consulting and asked him about his business. I was surprised to hear how committed he is to the best possible quality he can produce being his first consideration. Not profit, quality. Now that's noteworthy, and all too rare these days.

    I ordered an underquilt from him and it is flawless. I looked. I've sewn several Frostline kits and have made my own hammocks, so have experience seeing mistakes and flaws. I couldn't spot one in my UQ. I'm almost sorry I got my top quilts elsewhere...

    Paul is a wonderful person and an amazing business man, guided by the utmost integrity.

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