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  1. #1
    Senior Member Awkward Sportsman's Avatar
    Join Date
    Apr 2011
    Location
    Twin Cities
    Hammock
    WBBB XLC
    Tarp
    OES MacCat Ultra
    Insulation
    HG Incubator 0
    Suspension
    WHOOPIE!
    Posts
    128

    Amazing Customer Service

    I just wanted to let everyone know the amazong customer service that Hammock Gear has. Here is the long and short of it:
    -I had an issue with an UQ
    -I called Adam, he told me to send it in
    -1 week later I had a new UQ in my hands

    There isn't a company that could provide better service than that, short of driving to my house and personally dropping it off. Adam was super nice, and willing to talk on the phone without rushing me off, or taking my issue lightly. ABSOLUTELY A COMPANY I WILL DO BUSINESS WITH AGAIN!

    Thanks Adam!!! Hammock Gear rocks!

  2. #2

    Join Date
    Feb 2013
    Location
    Texas
    Hammock
    WB RR
    Tarp
    WL Big Daddy
    Posts
    45
    There is no shortage of love for HG here but I'm sure they never get tired of seeing so many satisfied customers.

  3. #3
    Member rocketBoy's Avatar
    Join Date
    Dec 2012
    Location
    Huntsville, AL
    Hammock
    WBBB
    Suspension
    Woopie Slings
    Posts
    76
    That's great to hear, good customer service really goes a long way.

  4. #4
    iRokk's Avatar
    Join Date
    May 2012
    Location
    Alta Loma, California
    Hammock
    The Quagmire/misc DIY/Eno DN
    Tarp
    WB SF
    Insulation
    Hg system(eventual
    Suspension
    DIY whoopies/UCR's
    Posts
    771
    Images
    4
    Stop making me jealous Adam, I promise I will spend my money on your quilts someday!
    I may be dumb, but at least I'm ugly!

    I've done so much, with so little, for so long, now I can do anything with nothing.

    It's not peer pressure, it's just your turn.

  5. #5
    lostagain's Avatar
    Join Date
    Aug 2012
    Location
    Dallas, TX
    Hammock
    Varies
    Tarp
    HG Cuben w/doors
    Insulation
    TQ/UQ
    Suspension
    mixed bag
    Posts
    245
    I'm very +1 on this! Ordered a cuben tarp with doors a couple of weeks ago. Asked them via email how hard it would be to change it from the 11' rl I ordered to a true 12' and how much extra would that cost? So, I wait and wait for a reply, and I check my order about 3 days ago and it says "Awaiting fulfillment". Then suddenly yesterday I check my email and low and behold here's two from them both saying it's shipped and will be here Saturday!! I was floored! Not one word about extra cost even though on my order it said I had changed from 11 to 12' RL.

    These guys are the best and the surprise was terrific. I still sent them extra $$ all on my own and that was after the fact of knowing it was on it's way. I can't rave enough about HG's customer service.
    Remember...no matter where you go...there you are.

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