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  1. #1
    sullythehiker's Avatar
    Join Date
    Aug 2013
    Location
    Ringgold, Ga
    Hammock
    WBBB 1.7 XLC
    Tarp
    WB Superfly
    Insulation
    UQGflight/UGQzepp
    Suspension
    Adjustable Webbing
    Posts
    95

    Thumbs up Great customer service!!!

    I have read several times on these forums how good the customer service is with our Cottage vendors but it's one thing to read about it and something all together different to experience it firsthand. I was in the market for my very first top and bottom quilt a couple of weeks ago and after doing some research I decided to go with Underground quilts. I had read where several people love their quilts from UGQ and after looking at their website and seeing all the color options i decided to go with them. I decided to go with a full 20 degree underquilt and 20 degree topquilt. While placing the order for the top quilt I underestimated the size needed and went with the 66" option and then sat back to do the hard task of waiting. I have routinely checked their order status page (which is a great idea by the way) and was very excited to see "in production" by my order. I went about my day and decided to check my e-mail inbox before bed and I found an e-mail from Paul and Missy double checking that I had selected the appropriate size before they begin. I sure am glad they did that because as it turns out I needed the next size up and I would have potentially short sheeted myself with my brand new Topquilt. It's not every day you find companies willing to take the time to do that. Thanks again Paul and Missy!!

  2. #2
    sr1355's Avatar
    Join Date
    Aug 2010
    Location
    Jackson, MI
    Hammock
    DREAM HAMMOCK
    Tarp
    UGQ H11/12 WD11
    Insulation
    UGQ TQ/UQ
    Suspension
    Whoopies w/ ET's
    Posts
    1,860
    Images
    101
    We ALWAYS double check 66" TQs as it is the default option and we don't want anyone to short sheet themselves....
    Happy Hangin'

    Paul - SR1355
    UGQ Outdoor Equipment
    Makers of High Performance Sleeping Gear and Tarps

    CLICK HERE TO VISIT UGQ GALLERY

    CLICK HERE TO VISIT OUR WEBSITE

    FOLLOW UGQ ON FACEBOOK

  3. #3
    Rain Man's Avatar
    Join Date
    Nov 2007
    Location
    Nashville, TN
    Hammock
    Modified HH Ultralite
    Tarp
    OES MacCat Deluxe
    Insulation
    DIY UQ & UGQ TQ
    Suspension
    whoopie slings
    Posts
    2,102
    Images
    7
    Gotta agree that they really look out for their customers and give personal service with a smile you can "see" whether over the phone or over the Internet.

    Rain Man

    .
    "You can stand tall without standing on someone. You can be a victor without having victims." --Harriet Woods
    .

  4. #4
    sullythehiker's Avatar
    Join Date
    Aug 2013
    Location
    Ringgold, Ga
    Hammock
    WBBB 1.7 XLC
    Tarp
    WB Superfly
    Insulation
    UQGflight/UGQzepp
    Suspension
    Adjustable Webbing
    Posts
    95
    Finally received my quilts today. Other than USPS turning a priority 2 day delivery into a 5 day delivery I am very happy. I took the quilts out and inspected them and I am very impressed. Hopefully I can get out in the hammock tonight and give it a good test. The weather is only forecast to get down to mid 40's but I'll take what I can get.

  5. #5
    Senior Member matthew2000tx's Avatar
    Join Date
    Feb 2013
    Location
    Helotes, Texas
    Hammock
    ENO Double Nest
    Tarp
    WL Tadpole
    Insulation
    UQG UQ, Ozark TQ
    Suspension
    Whoopies
    Posts
    296
    At the Texas hang they gladly let us (the 4 in our group) try out their personal setups and Paul even played phone tag with me after the hang and answered all my questions on the telephone. I ordered 2 UQs with the Black Friday sale and needed to add an option after my order and Paul and Missy helped via email. I love the fact they have an order status right on their page I'm now "in production" and I'm exited I can't wait until I see it in Paul's quilt picture of the day!

    Wish more businesses outside of cottage vendors had this level of service.
    <>< Matthew R. <><
    K5NON
    Bike4Heck.com
    Helotes, Texas

    "Lighten Your Life And Enlighten Your Mind" -M.R.

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