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  1. #21
    neo's Avatar
    Join Date
    Oct 2006
    Location
    nashville,tennessee
    Hammock
    DD modular jungle hammock
    Tarp
    wilderness logics
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    wilderness logics
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    whoopie sling
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    4,151
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    295
    i tried and tried and tried to contact Adam at hammock gear to replace my quilt set after they were stolen,i wanted to buy a new set but they were custom made so i needed to talk with him before i ordered.i finally gave up and ordered a new custom quilt set from wilderness logicsneo
    the matrix has you

  2. #22
    canoebie's Avatar
    Join Date
    Mar 2008
    Location
    Edwardsburg, MI
    Hammock
    DIY
    Tarp
    Super Ogee
    Insulation
    DIY IX UQ, Phoenix
    Suspension
    Whoopie Slings, dc
    Posts
    2,555
    Raos, I understand your concern and do suggest you vote on your favorite vendors with your wallet. The problem, from my perspective, with your logic is that you are assuming that your post will flush out accurate information on what experiences others have had with the vendor.

    Most of us are more quickly to respond to negative rather than positive experiences. It would seem to me that once you have expressed your concern, it is noted. Others may chime in as well, but that in no way reflects the experience all customers have had with the vendor. In fact, it is very skewed information. So the notion of continuing because you flushed out some other negative experiences in order to be a "watch dog" of sorts for the rest of us just doesn't hold water. The reality of experience can only be ascertained through careful market research, which is simply not feasible nor appropriate on this forum.

    Welcome and I hope you find someone you feel comfortable purchasing from.
    Revolution is about the need to re-evolve political, economic and social justice and power back into the hands of the people, preferably through legislation and policies that make human sense. That's what revolution is about. Revolution is not about shootouts.

    Bobby Seale


    http://www.riverjourneys.org

  3. #23
    cba191's Avatar
    Join Date
    Sep 2013
    Location
    Utah
    Hammock
    WBBB XLC
    Tarp
    SuperFly
    Insulation
    HG on order
    Posts
    175
    Nope. My experience with Adam has been great. I'd never dealt with any of the vendors before. Had a question about some upcoming product, I received my answers, and then ordered. Now, it's on to the waiting. It's going to be awesome!

    Thank you Adam!

  4. #24
    Thumbs's Avatar
    Join Date
    Nov 2013
    Location
    In, USA
    Hammock
    DIY gathered end crinkle tablecloth
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    ENO ProFly
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    HG Incubator 0°F
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    Whoopie!
    Posts
    289
    To the OP, I'd say move on to another vendor and everyone is likely to be happier.

  5. #25
    Senior Member RKP's Avatar
    Join Date
    Oct 2010
    Location
    Across from the Penobscot Narrows Bridge
    Hammock
    WBBB DL 1.0 / WBRR DL
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    OMW/WBCB
    Insulation
    BurrowIncubPhoenix
    Suspension
    stock webbing
    Posts
    154
    Hammock Gear rocks ! They are busy for a reason. Their gear is top notch. If you want instant gratification, try Amazon. Merry Christmas to all !!

  6. #26
    Gadgets's Avatar
    Join Date
    Aug 2013
    Location
    Reading, Pa
    Hammock
    DH Thunderbird
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    WL Bullfrog/Tadpol
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    Jarbidge/UGQ
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    Straps/whoopies
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    122
    I worked for several small businesses in the past with less than 5 employees. There were times when I was in contact with well over a hundred customers a week. Sometimes communication gets missed, it happens. Not everything goes perfect with so few people wearing so many hats. You can't please everyone.

  7. #27
    I have always had positive results when dealing with Adam and Jenny. They have gone beyond what I expected on two occasions. Their workmanship is the best.

  8. #28
    Member
    Join Date
    Oct 2013
    Location
    Ottawa, ON
    Hammock
    Dream Hammock Thunderbird (1.0/1.0)
    Tarp
    Warbonnet Superfly
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    UGQ FJ & UGQ Zepp
    Suspension
    Whoopie
    Posts
    63
    It seems like more than one person is experiencing some communication issues with hammock gear. Hopefully they can set up a system that prevent it in the future. It's unfortunate to see a business lose some potential costumers and that customer missing out on some good gear.

  9. #29
    MOWOGO '72's Avatar
    Join Date
    Sep 2009
    Location
    Cumming, Ga
    Hammock
    WBBB SGL 1.1
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    ZPacks Custom CF
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    188
    Quote Originally Posted by RKP View Post
    Hammock Gear rocks !
    Yea they do!!! Adam and Jenny are two of the most stand up individuals I have ever done business with. Always the first I go to when I need something and always the first I recommend to others. They have gone the extra mile for me and for many others more times than we all can count. Perfect? No, but who of us can claim that we are? Anyone who runs a business will tell you that you can't please all of the people all of the time. These guys bend over backwards to make sure that their customers are happy. Their gear is way over the top in quality. Most consider themselves lucky to own it. I'd wager the percentage of customers who are dissatisfied with their service is a single digit.
    A++++++++++++++ in my book!
    It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.
    Charles Darwin

  10. #30
    stevebo's Avatar
    Join Date
    May 2009
    Location
    Moreland Georgia
    Hammock
    WBRR, bluebridge grizz bridge,
    Tarp
    cloudburst
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    lynx
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    1,509
    Quote Originally Posted by MOWOGO '72 View Post
    Yea they do!!! Adam and Jenny are two of the most stand up individuals I have ever done business with. Always the first I go to when I need something and always the first I recommend to others. They have gone the extra mile for me and for many others more times than we all can count. Perfect? No, but who of us can claim that we are? Anyone who runs a business will tell you that you can't please all of the people all of the time. These guys bend over backwards to make sure that their customers are happy. Their gear is way over the top in quality. Most consider themselves lucky to own it. I'd wager the percentage of customers who are dissatisfied with their service is a single digit.
    A++++++++++++++ in my book!
    I couldnt have put it better myself!!! If I may make an impartial observation, the OP is relatively new to the forum, and if I was to guess, this is probably his first cottage industry purchase------maybe we can chalk this all up to unrealistic expectations ---as was said before, dealing with a small vendor is very different than dealing with REI or Amazon. (and the end product is soooo much better!!!)
    “The two most common elements in the universe are hydrogen and stupidity.”
    Harlan Ellison


    Do not walk behind me, for I may not lead. Do not walk ahead of me, for I may not follow. Do not walk beside me, either, just leave me alone.
    --unknown

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