Join Date: Dec 2008
Location: Fresno CA, Gateway to Sierras
Hammock: Switch back 1.9
Tarp: Lawson HexaLite
Insulation: 3-Season Incubator
Suspension: whoppie slings
Outstanding costumer service!!!
Without going to great length and detail,I had a problem with my 3 season Burrow top quilt. A small seem split in the foot box. Fortunately it was the last night on my 3 day trip to Dinky Lakes CA. I tell you it looked like a cock fight! I contacted Adam immediately and shipped the quilt back for his inspection and repair.
The next email was a bit of surprise for me! (Adams email)
"It looks like there was a little goof on our part. So you have a couple of options. I CAN fix your old one but with the location of the tear I do not think it will look like new. Can we just send you out a new bag? "
WOW!!! I just want to say thank you and give you the highest recommendation possible. Adam went way out of his way, not only to keep his costumer happy, but it is his name on the label and his workmanship that shows! Truly a man who takes pride in his work and a passion for Hammocking.
Thank you for the NEW quilt and you quality of excellence.
Much appreciation Russ Maynard
"The real man smiles in trouble, gathers strength from distress, and grows brave by reflection."
Join Date: Aug 2010
Location: Omaha, NE
Hammock: Grand Trunk Travel, Parachute
Tarp: Noah 12
Insulation: A work in progress
That is a rare quality to find these days, thanks for sharing! I will keep it mind when I go shopping for my winter gear.
Burning at both ends
Yep, the man knows his customer service. He is taking care of an issue (not workmanship) for me and was very accomodating.
"We don't stop hiking because we grow old,
we grow old because we stop hiking."
-- Finis Mitchell,
|costumer, outstanding, service!!!|