Join Date: Jul 2008
Location: Jacksonville, FL
Hammock: Lite Owl; Light Hiker
Tarp: Toxaway;MacCat Dlx
Insulation: Burrow; Incubator
I ordered from Arrowhead and got an online notice about a delivery attempt only I was home all day. When I went to the PO they couldn't explain why there wasn't a notice on my door. They had no idea where the attempt was made or where the package was. It took about 3 days for them to find it and I never got an explanation.
UPS sucks just as bad. I ordered something and worked from home Fri because on Thur it was listed as being in the city. Fri morning it was out for delivery. Never showed. Called them and they said, "Oh, that's just info on the truck not a physical scan of the package. It could still be in the originating city." WTH? What kind of BS is that? Sure enough I got it Mon.
They all suck. FedEx is in my experience better for the simple fact that I can stop by if I miss them. Can't do that with UPS.
As I am the one who receives and process most of the packages where I work, its a no brainer for me. Also some places offer lower shipping rates if shipping to a business address versus a home address.
Merchants Mill Pond SP Swamp Hang
Free Hammock Classes
Hammock Gear Time Line
Hammock Friendly Sites in NC
I am 18 with 42 years of experience.
Hammock Hangers...taking over the world..2 trees at a time !
Warbonnet BB 1.7 and a whole lot of other great gear from the vendors on HF
Join Date: Sep 2009
Hammock: DIY Pertex
Tarp: DIY with doors on
Insulation: Down and synthetic
Suspension: Whoopies & hooks
My take on this is that I don't like having my stuff sent out without a signature and I will do my best to find a vendor who sends by recorded delivery. I thinks its a sign of a reputable company who puts value on customers recieving their goods.
If I need it leaving, I leave these instructions on the parcel or leave a signed piece of paper with my name and signature for the courier to take as POD.
Packages that are signed for are more frequenlty tracked and theft is less easy, although it still happens.
IME, DD are the quickest posters I have ever dealt with, I've had packages from them in 15 hours from order, free postage too.